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Support 1st rule of phone replacement

Discussion in 'Android Devices' started by Cyberzerous, Sep 22, 2010.

  1. Cyberzerous

    Cyberzerous Active Member
    Thread Starter
    36

    Jul 3, 2010
    29
    2
    36
    Parts pro Toyota
    Reno Nv
    I'm now on my 2nd Ally, and the truth is play dumb if you have to go in, the verizon tech messed with it for an hour doing all the thing i tried at home and work after messing up with clockwork rom (lol romed my phone with more then 5 diffrent romes fine) and I had to hold my breath as I watched him fumble with it to get my replacement.
    Anyway new phone fresh start time to have some fun woooo :rolleyes:
     

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  2. KCrick

    KCrick Well-Known Member
    15

    Sep 16, 2010
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    yeah its really funny when they grab it at first and they think they know way more than you and that they will fix it in like 30 seconds, then they realize that they don't know what the **** is wrong. their attitude changes quick.
     
  3. Cyberzerous

    Cyberzerous Active Member
    Thread Starter
    36

    Jul 3, 2010
    29
    2
    36
    Parts pro Toyota
    Reno Nv
    His face was the greatest, and even better was when he told us to "call the customer services hotline next time cause they are alot smarter at smart phones"
     
  4. Mitchell4500

    Mitchell4500 Well-Known Member
    63

    Jul 24, 2010
    402
    68
    63
    Student
    USA
    Lol yeah really if I wanted to get a new replacement I would install a messed up rom and tell them "It said updating then it did this"
     
  5. Cyberzerous

    Cyberzerous Active Member
    Thread Starter
    36

    Jul 3, 2010
    29
    2
    36
    Parts pro Toyota
    Reno Nv
    LOL thats how I started the whole thing
     
  6. darkxsun

    darkxsun Guest

    They really should have someone to try flashing these things to stock in-house, if they're going to be giving out replacement phones...
     
  7. Mitchell4500

    Mitchell4500 Well-Known Member
    63

    Jul 24, 2010
    402
    68
    63
    Student
    USA
    Yeah really I can flash a ROM at home with a PC and a USB cable but they cant do it at the VZW store? Yeah ok.
     
  8. darkxsun

    darkxsun Guest

    Well, the problem is supporting *so many* different phones from one place... But they really should, we get charged enough per month at Verizon (not to mention waste enough electronics in this country as a whole). We could seriously afford to do a little more fixing and a little less giving away new phones when someone makes a mistake and brings it to Verizon to fix it for them.
     
  9. Cyberzerous

    Cyberzerous Active Member
    Thread Starter
    36

    Jul 3, 2010
    29
    2
    36
    Parts pro Toyota
    Reno Nv
    Thats what I was thinking, the time it took him to not fix they could have just flashed it back to stock. But the real killer for me is the fact that I knew I could fix it but USB debugging had gotten turned off. my project now is to find a way to turn it on from a pc and then its all energy drinks and candy bars
     
  10. 12stringchap

    12stringchap Active Member
    16

    Jun 29, 2010
    32
    4
    16
    Yea when I wanted a New Touch Pro 2 I called customer service got tech support and told them it wasn't working and how nothing else was working too.

    And voila sent new phone.
     
  11. seen03

    seen03 Well-Known Member
    56

    Oct 5, 2010
    123
    7
    56
    11strung...Did u need to send in your phone?
     
  12. dots

    dots Well-Known Member
    93

    Aug 5, 2010
    965
    245
    93
    Shelby Township, MI
    I called to get a replacement Ally about a month ago cause mine wouldnt hold charge for over 6 hours even with e new battery. Had to send the old phone back.
     
    seen03 likes this.
  13. wynn55

    wynn55 Well-Known Member
    15

    Jan 6, 2011
    59
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    15
    Haha yep. I have literally replaced my Ally 4 times and each time they sent me a replacement in the mail for free.
     
  14. Indifferent22

    Indifferent22 Well-Known Member
    18

    Oct 28, 2010
    89
    20
    18
    Computer Engineer
    Ohio
    Im getting DX soon.. ally is my dev phone
     
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