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Support 2 problems

Discussion in 'Android Devices' started by namcomp, Feb 18, 2012.

  1. namcomp

    namcomp New Member
    Thread Starter
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    Feb 18, 2012
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    recently bought a xperia arc s, and I have two problems:
    1: when I put it to charge can not use it, it freezes or begins to pass different screens automatically unless I touch.

    2: when I read the mails can't zoom, the same way I do with the Explorer orpictures or videos.
    Thank you to those who can give me a hand.
     

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  2. Josh-SonyXperia

    Josh-SonyXperia Well-Known Member
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    Feb 8, 2011
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    Social media coordinator at Sony Mobile
    Let me try to answer the best way possible:
    1- Does that happen when you put it to charge with he wall charger and/or the USB cable? Have you tried a different charger as well?

    2- The Email app on the menu doesn't have the zoom option. You will need to open your emails using the browser for this.
     
  3. namcomp

    namcomp New Member
    Thread Starter
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    Feb 18, 2012
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    When charge usb no problem, but the charging is very slow, the problem only appears when I charge it with electricity.

    as it does to open a mail using the browser?
     
  4. Ducky1

    Ducky1 Member
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    Feb 3, 2012
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    do you have a original charger?

    Because I have the same problem with a not original charger, while with the original it works without problems...
     
  5. namcomp

    namcomp New Member
    Thread Starter
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    Feb 18, 2012
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    i have the original charger.
     
  6. Josh-SonyXperia

    Josh-SonyXperia Well-Known Member
    53

    Feb 8, 2011
    389
    66
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    Social media coordinator at Sony Mobile
    The wall charger that you have is it a one piece charger or the two parts? (USB cable and the adapter to connect to the wall) If is the latter try using a different wall adapter to see if that is the problem.
     

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