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2-step code was rejected

Discussion in 'Suggestion Box & Feedback' started by MoodyBlues, Jun 17, 2021.

  1. MoodyBlues

    MoodyBlues Compassion is cool!
    VIP Member Thread Starter

    Hey there! I was prompted for 2-step verification today, received a code, copied and pasted it, and it wasn't accepted. It said try again, so I did...same result. I also tried typing it manually. Same result.

    I ended up using one of my backup codes and got in.

    Just FYI. :)
     



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  2. Unforgiven

    Unforgiven ...eschew obfuscation...
    Moderator

    I've had issues copy and pasting codes where it grabs a space before or after the actual code when copying. Perhaps you've had the same issue. :(
     
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  3. olbriar

    olbriar  
    Moderator

    Likewise, I've had the same issue with copy/paste. My code is generated with two three digit strings with a space between. AF will not accept the space... just the six digits. Freaked me out at first. Now I simply type in the code.
     
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  4. Brian706

    Brian706 I like turtles!
    Moderator

    What app are you using for the codes? I use Google authenticator and copy/paste every time and haven't had an issue with it once.
     
    Unforgiven likes this.
  5. Unforgiven

    Unforgiven ...eschew obfuscation...
    Moderator

    I use Thenticate, and it has a built in "Copy to clipboard" function. Where I have problems is when I'm forced to use SMS or Email.
     
    Brian706 likes this.
  6. MoodyBlues

    MoodyBlues Compassion is cool!
    VIP Member Thread Starter

    But note that I said "I also tried typing it manually." :eek:

    I always check for leading spaces anyway, so that wouldn't have been it--in my case. :)
     
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  7. olbriar

    olbriar  
    Moderator

    We are glad that you got in and sorry that it was a hassle. No clue what was going on. We'll keep an eye on it, It always gives one a bad feeling when the 2 step becomes a twist.
     
    Brian706 likes this.
  8. MoodyBlues

    MoodyBlues Compassion is cool!
    VIP Member Thread Starter

    Thanks, buddy. That was the first time I've ever had any sort of issue using 2-step here, so it was unexpected!
     
  9. mikedt

    mikedt 你好

    Check the time and date are accurate on your device, because the 2-factor numbers are time critical. I use Google Authenticator for AF, and always just type the numbers.
     
  10. MoodyBlues

    MoodyBlues Compassion is cool!
    VIP Member Thread Starter

    ...and it just happened again.

    I came to the site, immediately got the 2-step notice saying an e-mail has just been sent to me; I received the e-mail and copied its code:

    AF_code_email_082121.png

    Came back here and pasted it in; got an error message, so tried again by manually typing it in; same result:

    AF_code_correct_082121.png

    AF_code_failed_082121.png

    As you can see, the code is correct; no, there are no spaces or any other non-printable characters in it.

    After the second failure, another code was automatically sent to me this time; I tried it, and here I am! :)
     
    olbriar likes this.
  11. olbriar

    olbriar  
    Moderator

    Gremlins!
     
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  12. MoodyBlues

    MoodyBlues Compassion is cool!
    VIP Member Thread Starter

    Gremlins, indeed! :)

    You know, those nasty little things have followed me around for decades! I remember way back when, something weird would happen, something unexplained (to my then-novice-UNIX-brain), and I'd chalk it up to gremlins. And now they're here! :eek:
     
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  13. olbriar

    olbriar  
    Moderator

    No idea what really went South. I have my 2 step auth generated by google. So far no snags.
     
  14. MoodyBlues

    MoodyBlues Compassion is cool!
    VIP Member Thread Starter

    It's not a big deal, but I did want to post the time, the code, the error message, etc., so if any back-end checking was to be done, it would narrow down the event to the one I'm talking about.

    I'm thinking about going back to regular, not 2-step, verification. I started using 2-step after AF let me know that some joker had used my account to post some kind of bullshit. But that was a year ago (I think) and I'm ready to try again.
     
  15. olbriar

    olbriar  
    Moderator

    It is an added level of security that I enjoy. I implement it when offered. It is a pain to use and I wish we lived in a world where it wasn't even a consideration.
     
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  16. Unforgiven

    Unforgiven ...eschew obfuscation...
    Moderator

    If you don't want the hassle of sms/emailing codes, you can use an authenticator app. You set it up when you set up two-step here or on other sites (I use one here, Amazon, my work's HR/payroll system, and a few others) by scanning a qr code with your phone. Then you open the app and it generates a new code every 60 seconds. Just enter that in the site requesting it when you need it.
     
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  17. olbriar

    olbriar  
    Moderator

    I have my codes generated by google authenticator. I've yet to have a problem anywhere.
     
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  18. MoodyBlues

    MoodyBlues Compassion is cool!
    VIP Member Thread Starter

    You know what category that falls under (for me)? WAY TOO MUCH WORK!! :eek: I'm using a laptop 99% of the time now, and don't want to bother bringing my phone into the equation. But it does sound useful.

    This is the only site I'm using 2-step on, and really I'd just like to be done with it. I think I'll go ahead and disable it and then if some new joker comes along and does something naughty, change it back.
     
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  19. olbriar

    olbriar  
    Moderator

    Personal choice... I don't think AF is quite the target it once was.
     
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  20. MoodyBlues

    MoodyBlues Compassion is cool!
    VIP Member Thread Starter

    Sadly...no. :(
     
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