Overall I love the Hero. I get awesome battery life and I love the HTC Sense mod. #1 I hate the fact that the hardware buttons are not capacitive and the menu button powers on and then unlocks the phone on 2nd press. This could be remedied by using the gesture unlock pattern but is just a pita to swipe to unlock THEN gesture to unlock. Im always finding myself hearing a phone press or dial because the menu button has been hit twice while in my pant pocket. #2 Unless I am doing something wrong. Cut and paste is TERRIBLE. there is no text select aid and capacitive screens have poor accuracy. You can use the trackball to place the cursor accurately but no way to accurately select text.