This post is in regards to the 30-day worry free guarantee, which I hope to use to snag the Incredible. First off, I originally upgraded to a Palm Pre Plus on April 7th. While the device is pretty slick, the keyboard is absolutely atrocious. After 10 days with the phone, the constant double-typing of letters and overall lag has driven me bat shit crazy. In addition, the hardware (screen, especially) feels like it was made by Fisher Price. With that said, I'm looking to exchange the Palm Pre Plus for the Incredible. I spoke to a few different VZW reps today over the phone and both gave conflicting information. So, here are my main two questions: 1) Is it possible to pre-order the Incredible through the 30-day exchange process? I was told the pre-order was an online exclusive, which would leave me up shit's creek. 2) If a pre-order is not possible, would I be able to trade the phone in at the store on April 29 and slink away with the Incredible? One rep told me this in-store transaction would work — even though the Palm Pre Plus was purchased online. From what I've heard, it's impossible to return online-purchased devices in a store. Any help would be greatly appreciated. You have a very resourceful community over here. Thanks.