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3g data not working ?

Discussion in 'Android Devices' started by aardys, Aug 18, 2010.

  1. aardys

    aardys Well-Known Member
    Thread Starter
    36

    the 3G is not connecting on my phone , is that the phone or network problem , have done a factory reset on the phone but its still not working :(
     

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  2. TheTrueSpin

    TheTrueSpin Well-Known Member
    43

    May 21, 2010
    364
    36
    43
    Orange by any chance? Having same issues. Call centre say network issue
     
    Eris Ed likes this.
  3. aardys

    aardys Well-Known Member
    Thread Starter
    36

    ah , yes orange
    phew , thanks :eek:
     
  4. balders

    balders Well-Known Member
    63

    Jun 13, 2010
    245
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    63
    Hampshire, England
    If they admit its a network issue they will take money off your bill.

    For the past 2 months I've had iffy 3g coverage in a few locations, just give them the postcodes of the locations you have been in.

    They have knocked
     
  5. BritishBeef

    BritishBeef Member
    5

    Jul 20, 2010
    9
    0
    5
     
  6. balders

    balders Well-Known Member
    63

    Jun 13, 2010
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    63
    Hampshire, England
    150 from your orange phone > option 1, 3, 1 then 1.
     
    BritishBeef likes this.
  7. BritishBeef

    BritishBeef Member
    5

    Jul 20, 2010
    9
    0
    5
    Thanks for that. Sorry to be a pain but what do you say to them to get them to compensate you?
     
  8. balders

    balders Well-Known Member
    63

    Jun 13, 2010
    245
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    63
    Hampshire, England
    No worries.

    First of all they need to confirm they have some masts down in the postcode your in, with it being Orange chances are they have a few down anyway. They might want a few different postcodes.

    Then just say your not happy paying for a service your not receiving and you have a phone that the majority of its features are useless with out 3g coverage. Just throw a few toys out the pram but be polite.

    Good luck.
     
  9. Eris Ed

    Eris Ed Well-Known Member
    93

    Jul 20, 2010
    982
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    93
    Manchester, UK
    ....that solution works for SOOOOO many things! :D
     
  10. nx1977

    nx1977 Well-Known Member
    163

    Feb 8, 2010
    2,421
    174
    163
    UK
    As advice, only factory reset as a last resort after trying everything else.

    As you've found you did it, and still had the same problem. Very few faults actually need a factory reset.
     
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