1. Download our Official Android App: Forums for Android!

3rd party app being blocked

Discussion in 'Android Lounge' started by just here, Oct 29, 2017.

  1. just here

    just here Newbie
    Thread Starter
    Rank:
    None
    Points:
    25
    Posts:
    10
    Joined:
    Oct 29, 2017

    Oct 29, 2017
    10
    0
    25
    There has been an app installed on my daughters phone for over a year. Havent had any issues until the last 2 weeks and now it is blocking it out. I have reinstalled the app on the phone and it worked for 2 days and now it isn't working again. Was there something in new update that would be blocking it and how can I keep ot from being upblocked? Thanks everyone
     

    Advertisement

  2. just here

    just here Newbie
    Thread Starter
    Rank:
    None
    Points:
    25
    Posts:
    10
    Joined:
    Oct 29, 2017

    Oct 29, 2017
    10
    0
    25

    the phone it is installed on is a galaxy s6
     
  3. psionandy

    Moderator
    Rank:
     #22
    Points:
    1,138
    Posts:
    5,644
    Joined:
    Dec 5, 2009

    Dec 5, 2009
    5,644
    8,296
    1,138
    Male
    Gizmonic Institute - mug in a yellow jumpsuit
    liverpool
    Ok.

    couple of quick questions (or 4)

    what app?
    where are you downloading from?
    what do you mean when you say "it is blocked"? or "it is blocking it out"?
    when you say it isn't working what happens?
     
    Dannydet likes this.
  4. just here

    just here Newbie
    Thread Starter
    Rank:
    None
    Points:
    25
    Posts:
    10
    Joined:
    Oct 29, 2017

    Oct 29, 2017
    10
    0
    25
    it is an app that pings phone location, calls, and texts from ilf mobile. It has been used over a year with no problems.
    it seems like the phone is blocking out the app from pinging device.
     
  5. psionandy

    Moderator
    Rank:
     #22
    Points:
    1,138
    Posts:
    5,644
    Joined:
    Dec 5, 2009

    Dec 5, 2009
    5,644
    8,296
    1,138
    Male
    Gizmonic Institute - mug in a yellow jumpsuit
    liverpool
    Ok.. if you don't want to tell us what it is, or answer some basic questions thats fine... but it does make it a lot harder to offer any advice.

    Contact the app developer.
     
    svim and Dannydet like this.
  6. Dannydet

    Dannydet Android Expert
    Rank:
     #28
    Points:
    818
    Posts:
    4,219
    Joined:
    Jan 16, 2016

    Jan 16, 2016
    4,219
    2,205
    818
    Male
    Graphics Manager / Sales
    USA
    Why would you want an app like this in the first place?
     
  7. just here

    just here Newbie
    Thread Starter
    Rank:
    None
    Points:
    25
    Posts:
    10
    Joined:
    Oct 29, 2017

    Oct 29, 2017
    10
    0
    25
    I don't think the app really has a name. It was a download from ITF. All I know is it is cell phone services. I have contacted the developers with really no answers
    I am not trying to hide anything just trying to figure out the problem
     
  8. just here

    just here Newbie
    Thread Starter
    Rank:
    None
    Points:
    25
    Posts:
    10
    Joined:
    Oct 29, 2017

    Oct 29, 2017
    10
    0
    25
    I have a 16 year old daughter. :)
     
  9. lunatic59

    lunatic59 Moderati ergo sum
    Moderator
    Rank:
     #2
    Points:
    4,238
    Posts:
    38,580
    Joined:
    Jun 12, 2010

    Jun 12, 2010
    38,580
    38,422
    4,238
    Male
    IT
    Pennsylvania
    Are you sure she (or a tech savvy bf) isn't figuring out how to disable it?

    I am soooo glad I'm through the teen years and am now enjoying the 'parent's curse' (Just wait until YOU have children) ;) :D
     
    Dannydet likes this.
  10. just here

    just here Newbie
    Thread Starter
    Rank:
    None
    Points:
    25
    Posts:
    10
    Joined:
    Oct 29, 2017

    Oct 29, 2017
    10
    0
    25

    I am pretty sure my mom use to tell me that. :)

    No it is not being disabled on here side
     
  11. just here

    just here Newbie
    Thread Starter
    Rank:
    None
    Points:
    25
    Posts:
    10
    Joined:
    Oct 29, 2017

    Oct 29, 2017
    10
    0
    25
    The app is still installed on phone. I am pretty sure it's being blocked by some security feature on device
     
  12. lunatic59

    lunatic59 Moderati ergo sum
    Moderator
    Rank:
     #2
    Points:
    4,238
    Posts:
    38,580
    Joined:
    Jun 12, 2010

    Jun 12, 2010
    38,580
    38,422
    4,238
    Male
    IT
    Pennsylvania
    The only thing I could envision is if the app truly works, then maybe it doesn't have the right permissions. I am assuming that this app pings back to a server. Perhaps that server is being blocked and it's not the phone or the app at all. Without knowing exactly what the app is doing or who it's talking to, all we can do is guess.

    A suggestion would be to try and install it on another phone and see if that works. Then there's something going on with the phone.
     
    Dannydet likes this.
  13. just here

    just here Newbie
    Thread Starter
    Rank:
    None
    Points:
    25
    Posts:
    10
    Joined:
    Oct 29, 2017

    Oct 29, 2017
    10
    0
    25
    Here is screenshot of email

    I told them I know the phone is being used. The app isno longer able to ping the phone.
     

    Attached Files:

  14. Dannydet

    Dannydet Android Expert
    Rank:
     #28
    Points:
    818
    Posts:
    4,219
    Joined:
    Jan 16, 2016

    Jan 16, 2016
    4,219
    2,205
    818
    Male
    Graphics Manager / Sales
    USA
  15. just here

    just here Newbie
    Thread Starter
    Rank:
    None
    Points:
    25
    Posts:
    10
    Joined:
    Oct 29, 2017

    Oct 29, 2017
    10
    0
    25
  16. lunatic59

    lunatic59 Moderati ergo sum
    Moderator
    Rank:
     #2
    Points:
    4,238
    Posts:
    38,580
    Joined:
    Jun 12, 2010

    Jun 12, 2010
    38,580
    38,422
    4,238
    Male
    IT
    Pennsylvania
    Well, I had a look at the ILF Mobileapps website and I find a few things disconcerting. First let's address your problem.

    If they claim the phone is offline and your sure that your daughter's phone does have a data connection, then it's possible that the app doesn't have the right permissions, in which case you'll need to have the phone in your hand to check. If you can get a hold of it, then got to settings>apps, tap on the ILF app and then tap on permissions. See if access any permissions to connect to networks is turned off. If the app is masquerading as something else so your daughter can't find it, then you'll need to know what that is. But, be careful. Enabling too much will compromise your daughter's security and privacy, especially from a company with a less than stellar reputation.

    First, they are a supposed security company, but their website isn't secure? Too cheap to buy a certificate? Too incompetent on how to implement it? Too sneaky as to reveal who they really are (a certificate would have to be identified with a legitimate company to be trusted ... and the last thing they want is a trust warning on their website)

    Second, their apps aren't on the play store. Why? Could be that they tried and were tossed for their practices, or it could be that what they provide is not what they claim it to be. I would also point out by enabling "other sources" gives companies like this a "back door" into the device to install other, more malicious apps. Now, mind you, I'm not accusing ILF Mobileapps of anything shady as I have no experience with the company at all, it's just that certain things don't add up.

    I feel I should also point out that depending on your local laws, installing this type of app on somebody's phone without their knowledge or permission can be considered illegal wiretapping, even if the person is your underage daughter. You might want to check that.
     
    Brian706, svim and Dannydet like this.
  17. just here

    just here Newbie
    Thread Starter
    Rank:
    None
    Points:
    25
    Posts:
    10
    Joined:
    Oct 29, 2017

    Oct 29, 2017
    10
    0
    25
    Is there an app you suggest?
     
  18. lunatic59

    lunatic59 Moderati ergo sum
    Moderator
    Rank:
     #2
    Points:
    4,238
    Posts:
    38,580
    Joined:
    Jun 12, 2010

    Jun 12, 2010
    38,580
    38,422
    4,238
    Male
    IT
    Pennsylvania
    It really depends what you are trying to accomplish. If you want to know her whereabouts, then your carrier might provide this service for you. It's usually a premium service, but it's a small price for peace of mind, and it's very accurate since the carrier has absolute information about devices on their network.

    If it's anything more, then no. Don't have any experience with those types of apps and never felt the need to use one.
     
  19. Brian706

    Brian706 I like turtles!
    Moderator
    Rank:
     #25
    Points:
    1,053
    Posts:
    9,376
    Joined:
    Jul 25, 2012

    Jul 25, 2012
    9,376
    8,659
    1,053
    Drafter
    My first guess is that it's Google play protect.
    https://support.google.com/googleplay/answer/2812853

    On my device it's under settings>security and it's right at the top.

    It scans your device and will disable 3rd party apps that it deems harmful.

    Just a note: just because it does deem an app harmful does not necessarily make it true. Seeing as the app is used for tracking purposes, the play protect checks might see that as a threat.

    Edit: I hadn't seen @lunatic59 post above before I posted. I should clarify that the app still could be harmful. I was just saying, just because an app gets flagged, doesn't always make it true. But lunatic definitely raised some good points.
     
    #19 Brian706, Oct 29, 2017
    Last edited: Oct 29, 2017
    lunatic59 likes this.

Share This Page

Loading...