Help 4.2.1 Random Reboot

[ArmageddonX]

I got mine for Christmas yesterday. It rebooted 3 times within the day all while doing random different things. Is there a problem with my Tablet or is this a known issue & Google is working on it?

I'll just be browsing or playing a game and the screen locks up & then reboots. Any idea how to stop this?

I am sincerely hoping Google is working on a fix so I don't have to send it back I love my Nexus 10 so much. It's so nice! (except for this rebooting issue)

As I said, I just got it yesterday, so I doubt a factory reset or anything would do anything b/c it's basically factory right now.

Here are some articles on it:
Android 4.2 random reboots getting Google fix soon
Issue 39912 - android - Galaxy Nexus Random Reboots on Android 4.2 JOP40C - Android - An Open Handset Alliance Project - Google Project Hosting
Android 4.2 random reboots: What's going on? | Computerworld Blogs
4.2 random reboots
Nexus 10 random reboot workaround found - Android Forums at AndroidCentral.com
Nexus 10 crash & reboot - Android Forums at AndroidCentral.com
Issue 39879 - android - Nexus 10, freeze and soft-reset, w/ bugreport - Android - An Open Handset Alliance Project - Google Project Hosting
Google issues Android 4.2.1 update, December apocalypse is back on! | Digital Trends

It seems it's happening because of the GPS signal. We may just have to wait for a patch.

Edit: I disabled my GPS this morning and I haven't had a reboot once. (knock on wood) Hope there is a patch for this soon.

~ ArmyX

 

[Atma]

Yeah it's is a Google bug they are supposed to be working on. I have only had one reboot shortly after updating. I don't know if it's because I'm rooted and running a custom recovery or what, but it's been a rare problem for me and I've always had GPS on.

Congrats on your N10.

 

[ArmageddonX]

I turned GPS off all day and no reboots. (Knock on wood)

Looking forward to the next update =)

~ ArmyX

 

[Caveman419]

I always keep my GPS off (can't be to careful) and never a reboot.

 

[tanware]

I have my GPS enabled but no random reboots at all. Mine has been rock solid so far. Are you guys running maybe some software that I don't that is using the location service?

 

[kristalsoldier]

I have had the GPS off after the first hour that I received it and I have not had any reboots...yet (knock on wood!). However, Chrome did crash on me for the first time last evening! Google should really up their game on a number of fronts - let me list them to get my frustration out:

1. Fix the damned retail scene - no reason why their products should be so difficult to access via the Play Store

2. Fix JB 4.2.1 - The perpetual beta thing is all very well and good, but at some point one has to have a stable version - especially if one wants to seriously work (and game) on the device.

3. Fix Chrome - in terms of size and performance. For god's sake, Chrome is the Google in-house browser and is the window to the web. It should be working flawlessly.

4. Get a Office-like suite up and running - Google Docs is all very well and good - but, frankly, it sucks. What we all need is - and I don't think I am overstating the case - a good Office-like suite (and that includes a top class PDF viewer). Well, then Google should provide it - if necessary for a fee. In today's world, it is absolutely necessary.

5. GDrive - Improve the performance and make it seamlessly work with both a Google version of an Office Suite (see #4) AND with MS Office (for those who like or have to remain with the MS product).

6. Accessories - the N10 (and the N4 + N7) may be developer and OEM-reference models, but as a buyer it cost me money. I paid because, among other things, I want to use it and I am not a developer. So, where are the accessories? Release a dock, a dock+keyboard, a Smart Cover (perhaps integrated with the keyboard), extra chargers (one comes with the device in the box - but what if I want 2 more chargers to place elsewhere), a faster and more efficient charging device. And all of this should have been prepped BEFORE the devices were released to the market. Now that they have been released to the market, at least release the accessories ASAP. Very bad planning on the part of Google.

That's all I could think of at the moment and my sincerest apologies for diverting this thread! But I am sure you will all empathize with how I feel. I use my N10 for over 10 hours a day and it is an essential part of my computer environment, which only goes to show how much I like the device. But I also don't want to be short-changed and I am sure neither do you!

 

[ArmageddonX]

Every time my Nexus 10 reboots itself I have noticed it's when I am using Chrome. I am thinking less that it's the GPS and more that it is Chrome.

~ ArmyX

 

[Atma]

Every time my Nexus 10 reboots itself I have noticed it's when I am using Chrome. I am thinking less that it's the GPS and more that it is Chrome.

~ ArmyX

That's possible. I never use chrome. I have GPS on and have had only one reboot since I've owned it.

 

[bru87tr]

I have never had a reboot using chrome.

 

[Atma]

I have never had a reboot using chrome.

Welcome to the forums bru87tr :ciao:

Thanks for the info. Whatever it is I thought Google would have a fix by now. It's hard to figure why some have very few or none and others have it often.

 

[kristalsoldier]

Welcome to the forums bru87tr :ciao:

Thanks for the info. Whatever it is I thought Google would have a fix by now. It's hard to figure why some have very few or none and others have it often.

Good point. Like I mentioned in my long and rantish post above, the time chrome crashed on me was the first time it happened. The tablet though has not crashed thus far. But what you mention is quite true - quite a few people - here, at XDA, and at other places - complain of problems most of which they report have started after the 4.2.1 update.

 

[akingsfan]

I have also been experiencing random reboots with increased frequency lately. But here's the strange part...most of the reboots occur when watching videos on Netflix. It has occurred at other times, but it ALWAYS happens when watching Netflix. And I can predict when it's going to happen. The movie/video will start skipping/lagging, and within about 30 seconds, my Nexus 10 reboots. ANNOYING, to say the least. But...while it sucks to deal with this, I'm happy to see that it's not just an isolated problem, and that Google will (eventually) fix this. I just hope it's sooner rather than later!

 

[androidMatt27]

Do we actually know if Google are aware of this? Loving my nexus 10 so far just this annoying bug is spoiling the experience!

 

[izik]

I ignorantly started another thread about this without checking here first...

Got my Nexus 10 this morning. Since then 2 reboots (once in chrome & once when starting Netflix). Glad to see I'm not alone but it's still frustrating.

 

[clo821]

I'm experiencing a similar issue. I received my Nexus on January 3 and it has locked up once every day. Initially I thought Chrome was to blame but I have factory reset the tablet and experienced a lockup while using another app (location was disabled).

However, instead of the tablet automatically restarting after becoming unresponsive, I have to physically hold the power button to restart it.

Does this sound like the same problem?

 

[Ekim Gram]

I'm experiencing a similar issue. I received my Nexus on January 3 and it has locked up once every day. Initially I thought Chrome was to blame but I have factory reset the tablet and experienced a lockup while using another app that (location was disabled).

However, instead of the tablet automatically restarting after becoming unresponsive, I have to physically hold the power button to restart it.

Does this sound like the same problem?

I had this happen no more than an hour ago. Hmmm

 

[clo821]

The next time I encounter a lockup I will leave the tablet alone and see if it restarts itself.

If it does, I'm pretty sure I have the issue everyone else is reporting and I'll try to patiently wait for the bug fix.

 

[Ekim Gram]

Just messed around on video chat with Google Talk. Was fine the entire time I was chatting. I exited the chat, put my Nexus down and maybe one minute later it restarted itself.

 

[R Deep Singh]

Any ideas on when we can see an update for this damn bug??

At first I used to get it maybe twice every 3 days? But now its like 3 or 4 times a day!! Very frustrating seeing as I how paid

 

[Ekim Gram]

I'm sure it'll be addressed/fixed in time. Patience usually wins that game, especially with new & popular devices.

 

[scottws]

This appears to be a very common and known problem with Android 4.2.1:

• Issue 39879 - android - Nexus 10, freeze and soft-reset, w/ bugreport - Android - An Open Handset Alliance Project - Google Project Hosting
• http://forum.xda-developers.com/showthread.php?t=1998496&page=22

Freezing and random rebooting are the same problem. If your Nexus device running 4.2.1 freezes, just wait a minute or two and it will do a "soft reboot" where it skips the Google boot logo and goes straight to the "X" Nexus logo and boots back up.

The problem is especially pronounced on the Nexus 10, but afflicts the Nexus 4, Nexus 7, and Galaxy Nexus devices running Android 4.2 and 4.2.1 as well. Here are some things that seem to help reduce the number of freezes/reboots for most people:

• Completely disable GPS and location services.
• Turn off background synchronization for Chrome and Currents.
• Do not use the Chrome browser at all. Common alternatives are Firefox, Opera, Dolphin, and Boat.

For those that say they are not affected by the problem, install Bootlog Uptime. It will track each time the system restarts and what the source of the restart was. Chances are that you will see that your Nexus 10 device reboots about once a day, at least. You might not be using it at the time it crashes. Other Nexus devices crash less.

For anyone experiencing this issue on their Nexus 10, I recommend going to the bug report linked in my post above and starring the issue (which means "I have this problem too!"). Don't post a comment unless you are going to upload a bug report or steps to consistently reproduce the issue. Users who are having this problem on other Nexus devices should locate the bug report specific to their device (there are links in the XDA Developers thread I linked to above).

 

[clo821]

My N10 just froze and I left it alone for a minute and it indeed restarted itself. I'm feeling a bit at ease seeing that many others are affected by this bug.

I have starred the bug report and hopefully Google can remedy this soon.

 

[Caveman419]

For those that say they are not affected by the problem, install Bootlog Uptime. It will track each time the system restarts and what the source of the restart was. Chances are that you will see that your Nexus 10 device reboots about once a day, at least. You might not be using it at the time it crashes. Other Nexus devices crash less.

I have had this installed since you posted tha app and have not had one reboot. I leave the device on 24/7 and it has been up and running since. I left it on the 01082013 CM 10.1 nightly.

 

[scottws]

I should have mentioned that I am referring to the stock kernel and ROM from Google. I've heard that many of the third party ROMs have corrected or improved these issues, but I haven't run any of them personally to verify.

 

[clo821]

According to some tech sites, it appears newer Nexus 4s are being shipped with Android 4.2.2. There are no details yet of what this update resolves but perhaps this is the update we're waiting for.

Edit - link to one of the stories
http://www.slashgear.com/nexus-4-getting-android-4-2-2-jelly-bean-update-in-select-countries-11264916/