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Support 4.3 broke my phone (desperate help needed)

Discussion in 'Android Devices' started by mjbickford, Dec 19, 2013.

  1. mjbickford

    mjbickford Lurker
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    I just received the 4.3 update*OTA*on Sunday, and now i have MASSIVE problems with my phone.

    my battery is draining rapidly, i cant access any files- My files freezes my phone, i cant downloadapps, or files from emails, my camera cant save photos, gallery freezes my phone, it reboots randomly, and vibrates randomly. I cant even connect to a PC

    Sprint recommends a clean wipe, but there are files i don't want to loose. the easy answer is "you should have backed up first" well... i would have had i known it was doing a massive update. i didn't get any warning it was going to download, let alone break my phone.

    is there any work arounds to get my files off the internal storage, or a new rom onto the sd card to then recover, or even a sideload of a file management app which might be able to read my internal memory?

    I do not have a PC at home to work from, only an adroid tablet. and my phone is my only Internet source at home.
     

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  2. aml1025

    aml1025 Android Enthusiast
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    Can you try installing something like Dropbox to pull your files off your phone and into cloud storage until you can reset/fix things?
     
  3. funkylogik

    funkylogik share the love peeps ;)
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    Manufacturers should really recommend and give the opportunity to pregare for a factory reset with these major updater. It was the exact same when everyone got the first Jellybean update
     
  4. mjbickford

    mjbickford Lurker
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    i tried drop box, but it locks up once it tries to read my internal storage, or my sd card.

    it seems like my android file system was corrupted. the files and folders on my sd card can be accessed if i pull the sd card, and dropbox can see the folders on my card and internal storage, so i think the data is still fine. But the operating system cant read it.

    i cant download, so installing other programs need to be done as a side load.
     
  5. funkylogik

    funkylogik share the love peeps ;)
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    Android 4.2+ does change the file system (i still cant get my head round it really lol) but i dont know if its related to your problem.
     
  6. mobclan

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    Go back to stock rom
     
  7. dublinlover

    dublinlover Newbie
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    I update it yesterday to 4.3 and have problem with charging very slow and also draining the battery very fast Android team why do you release software did not work with phones .shame on you
     
  8. TheQuicken

    TheQuicken Member
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    Try this. Take your SD card out ASAP!!! Factory reset your phone...you WILL lose all of your data. If you don't try something soon, you're gonna lose it anyway. Reinstall all of your apps. It's a pain, but 4.3 is absolutely amazing once you factory reset it.

    Do NOT disable any apps in applications manager you know nothing about...not even Paper Artist. It disables the sharing mechanism in Gallery.

    Once you factory reset---
    Re-install all of your lost apps, then...
    Rip out the battery.
    Sit for 20 seconds.
    Replace SD Card
    Replace Battery
    Replace the backing plate
    Start your phone.

    Your card should work fine, but if you are missing any files or pictures, use this method to recover your files...How to make a bootable Ubuntu Linux CD or DVD - YouTube. Linux will find your card without issue. Make a copy of your card somewhere on your Windows "tree"

    NOTE---If your card shows up as corrupt after you restart your phone use the Ubuntu process to retrieve your files. Then restart into Windows and format the card in either FAT 32 or ExFAT. Reinsert the SD card into your phone...you should be good to go from that point on.

    The key here is...don't disable anything you know nothing about, YET.

    If you have any issues, send me a note. I have done this process for a ton people/friends now and it works 100% of the time. They did lose some data though which sucks, but not all of it.

    This is not a Samsung issue. People that have changed their apps in pre-4.3 upgraded phone have been having issues. Why, Samsung does not adjust for peoples changes in their apps they have enabled/disabled...why, 'cuz everyone runs their pones differently than others.
     
  9. TheQuicken

    TheQuicken Member
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    You are absolutely correct. The problem with updating the community and all the chaos that follows is due to the randomness of peoples phones and how they have them configured. That is why iPhone's are usually easy to update...no one can mess around with any of the configurations much which cause updates to run relatively smoothly. (for the record, I cannot stand iPhone) It's hard to suggest to any carrier to provide a streamlined update to users phones without forcing them to factory reset their unit. If Samsung creates an update that automatically factory resets users units, then the user community would complain about that...rock and a hard place, what should Samsung really do? They rely on the user forum community to help.:D
     
  10. mjbickford

    mjbickford Lurker
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    im fine with doing a factory reset and reinstalling apps etc. what im not fine with is losing the 200 pictures and documents on the internal memory.



    i moved from HTc where i could easily transfer apps and documents to the SD to a samsung because i thought i would be able to do the same on the SG3. turns out samsung set up the default "memory card" as internal memory, and i was unwilling to root my phone this time.
     
  11. funkylogik

    funkylogik share the love peeps ;)
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    You can easily move your pics etc to the external sd ExtSd mate :thumbup:
    just get an android file explorer or use the included Myfiles app. Pics are in the DCIM folder
     
  12. mobclan

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    If I was u save your stuff on pcloud storage on the app market u be okay and never loss nothing pcloud have 10gb online storage
     
  13. mydian

    mydian Android Expert
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    Blame Samsung not Android. They are the ones that messed it up.
     
  14. mydian

    mydian Android Expert
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    You don't need root to do any of that except apps. With 4.3 Scamsung added the ability to move apps to the sdcard again as well.
     
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  15. dublinlover

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    No you are wrong Android team(Google team) whom decided to release the new update so there for they should do 100.000000 test before they releasing the update to their customer .Shame on you .

    Feel sorry i Get android phone -Shame on you shame on you shame on you
     
  16. BynoUK

    BynoUK Android Enthusiast
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    It's not Androids fault lol, there are many phones out there running 4.3 just fine. For whatever reason many S3's have a problem with Samsungs (tinkered with) version of 4.3, therefore I'd say it actually is Samsung at fault.

    Just throwing that out there
     
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  17. Hadron

    Hadron Smoke me a kipper...
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    No. Google release the AOSP Android. Samsung modify this heavily, and then build it for their hardware. The 4.3 update you receive on a Samsung phone comes from Samsung, and if the testing was inadequate (and I'm not making a call on that) that was also Samsung's doing. That's how it works.

    OP: can you not see the "external" SD card at all on the phone? If you can then you can use a file explorer app to copy stuff to it.

    Or, as others have also suggested, something like Airdroid or WiFi File Explorer should let you copy stuff over WiFi to a PC.

    Finally, I don't know Samsung, but isn't there a way of doing a factory reset without wiping the internal sd card?
     
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  18. Drunder40

    Drunder40 Well-Known Member
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    I know some folks say do a factory reset.. and that may very well fix your issues but again you will lose your pics..

    Just about every issue you describe involves accessing or saving files so I am thinking your SD card needs to be re-seated (or possibly replaced)

    Maybe first try to power off your phone, remove the SD card and re-insert it. Power back on.

    If that doesn't help do the same thing except this time remove the Sim card, re-install and power on.

    Also, I have seen where folks complain about excessive battery drain where in some cases, the culprit was the SD card..

    Worth a shot. If that doesn't help then yes maybe a factory reset is the answer
     
  19. funkylogik

    funkylogik share the love peeps ;)
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    Only from custom recovery i think mate :thumbup:
     
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  20. mjbickford

    mjbickford Lurker
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    If I go into drop box I can see all the folders on my sd card, and in the internal memory. As soon as I try to open a folder the phone freezes. Using any native android file management app (my files, gallery, email, etc.) freezes the phone once the app tries to open.

    I cant download... so installing apps is problematic.

    If I pull the SD card, my tablet can read and write the files perfectly. Getting data off the SD is not an issue. The problem is getting off the internal, and onto the SD. My entire read/write functionality is compromised.

    How can I read data from outside the android system?

    WiFi file explorer is still going to rely on android to read the files.
     
  21. dublinlover

    dublinlover Newbie
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    you never know
     
  22. Slug

    Slug Check six!
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    I do know, and they don't. Everyone here volunteers their own time and effort to help other members, with no reward.

    You're under no obligation to accept, or even believe, any advice offered, but please at least be polite to those offering it in good faith.
     
  23. Granite1

    Granite1 Zercron Encrusted Tweezer
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    Just throwing this out there, I don't have a Samsung phone, but can't you access the internal memory from Odin?

    If not from there couldn't you load up the mini-sdk, or Terminal Emulator and "pull" the files for the internal memory?
     
  24. TheQuicken

    TheQuicken Member
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    For the record, anytime there is a major update release, it is always HIGHLY recommended the user factory resets the phone. I have now helps 64 people with their issues and they no longer "tinker with" their phone and it runs awesomely now. Do exactly what I shared with you and you will be able to recover most if not all of your files....Linux CD boot is the best practice. You will be thanking me.
     
  25. funkylogik

    funkylogik share the love peeps ;)
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    You count them???? :what:
     

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