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905 brings backs the horrible data drops.

Discussion in 'Android Devices' started by nickc84, Jun 28, 2012.

  1. nickc84

    nickc84 Member
    Thread Starter

    Well after Update 902 my bionic was perfect. I installed 905 last night and im getting the same data drops I was getting when i first got the bionic last october. I had to reboot my phone just to get data back. Verizon clearly has no idea what they are doing!


    LoL.. i just saw on 10 o'clock news verizon pricing is changing and how it could charge verizon customers more. This should be interesting.
     

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  2. wildkitten

    wildkitten Android Enthusiast

    I personally do not think it's the .905 update. While the problem did seem to arise as .905 was going into soak test (I wasn't part of the soak), I saw it plenty while still being on .902. It seemed to clear up about a day before .905 went to release and has had some issues every now and then.

    An interesting thing I noticed yesterday. Whenever I went to the Play Market, I would lose data connection. Yesterday was the day they did they huge upgrades to it and I'm wondering if some of the problems aren't on Google's end (doesn't it mean when the connection is blue you are connected to Google and when white it's not?).
     
  3. sgschwend

    sgschwend Member

    We suffer from the Sunday data loss day, every week the data connection on our newest tower is iffy. It has been going on for quite awhile. I point this out because it is real here and also it show that data loss has a lot more going on then just the phone.
     
  4. Did the problem end after you rebooted?

    Odd things happened on my Bionic after installing 5.9.905 until I did a soft reset (volume up/volume down/power until the menu appears and then disappears). Perhaps it was a similar case for you that was cleared with the reboot?

    ... Thom
     
  5. global2

    global2 Well-Known Member

    Same exact experience after update to 905. I travel for my job, and the drops followed me all over NY State/CT/MA the past two weeks. I even tried rebooting in various localities, tried the airplane toggle trick, pulled battery, etc. I had several times that my icon showed I was getting 1G!! Hadn't ever seen that - didn't even know 1G was possible. Maybe 1G stands for "Once Good."
     
  6. nickc84

    nickc84 Member
    Thread Starter

    It seems the towers are really bad for 4g in some spots in NY. When I went on a road trip from NY to SC I had perfect 4g single ..full bars the whole way down the east cost. I live in Dutchess County NY ..Was born and raised in Poughkeepsie with perfect 4G but I now live in Pleasant Valley about 10 miles from Poughkeepsie where I get no 4G. And When I go to work in Hyde Park, NY (10 miles from Pleasant Valley) I barely get 1 bar of 4g so when I loose signal and it tries to go back to 3g I get the data drop causing a reboot. The sad part is ..since I bought the Bionic its been in 3G only just to avoid the problem. SAD since I Paid for a 4G phone! Will the ICS update make this all go away?
     
  7. dave1812

    dave1812 Android Enthusiast

    my phone drops 4G every few minutes, inside my home, while me wife's bionic keeps a steady signal. grrr.... 4G comes back quickly, but still..
     
  8. Adara

    Adara Android Enthusiast

    There have been about three other threads on this topic. The takeaway seems to be that while some folks have found temporary (or even permanent) relief with some solutions, there are some of us for whom no solution works.

    The OTHER takeaway seems to be that Verizon is denying the existence of a problem. The tech I spoke with said he hadn't heard of this problem with Bionics, and I've seen posts in other threads along the same lines.

    (As my tech denied any problem at his end, he said the solution was to send me a replacement bionic -- apparently, the first thing they do is replace the phone; the SECOND thing they do is consider if it's a network problem. I've had the replacement Bionic for all of a day, and it's had one data drop. No, no, cancel that -- I just took a look at it and it dropped right now. Looks like I'm going to be on the phone with Verizon again.)

    In any event, my advice is to call Verizon. I can't promise they'll give you a workable solution, but I think we'll be better off if they get enough calls that they'll have to acknowledge something went wrong over the last couple of weeks.

    INTERESTING ADDITION: I'd never really been certain if the data drops were caused by .905 -- they seemed to begin around the .905 upgrade, but not precisely then. I just checked the replacement Verizon sent me, and it's still on .902 (and still having data drops).
     
  9. wildkitten

    wildkitten Android Enthusiast

    That was my experience too, was about the time .905 went to soak (some people talked about it as if it were final release and their soak test NDA came AFTER the .905 was on their phones, so that's how I knew) is when these data problems started happening. I was still on .902 when it started and about a day before .905 was sent out to everyone, it seemed a lot better. A couple days after the update installed, more problems. Since then, some days are good, some are bad.

    Now, I do have a theory but someone like Thom or someone else will have to confirm it. The other day when Google made the huge changes to the Play Market, the connections were absolutely awful. Now we have these chages to data plans with Verizon. I wonder if it's possible if one and/or the other isn't in some way responsible for all this.
     
  10. dautley

    dautley Android Expert

    I have a jet pack mobile hot spot and a bionic, i was experiencing data drops on 904 (which my bionic came with) and on 905, not as bad as 904 but was still getting them but the jet pack in the same room never got them.
    I took the plunge with the ICS leak and the Bionic data drops have completely gone away.
     
  11. I know it will sound weird but ...

    Were the jet pack and Bionic side-by-side? The worst signal problem reported here was "it worked on one end of my 5' desk and it failed on the other end of my 5' desk".

    I think reporting these problems to Verizon helps. It seems to me that the reports are how they find out about problems. I'm sure we all assume that when there is a tower problem where the Verizon store is that when you walk in the store they can tell you what is going on. In my experience when I walk in the door and talk to the store manager he is unaware that there is a problem.

    So make the call to get the information flowing and don't get frustrated with the lack of information. (In the initial stages of problem reporting you will also encounter "creative" answers to your question.)

    ... Thom
     
  12. global2

    global2 Well-Known Member

    The other strange behavior with the 3g/4g data drops is that on weekends the 4g signal rarely drops. Great service all weekend, but come Monday, back to intermittent service. My imagination?? Or does the demand on the infrastructure drop off on the non-business days (I live in the state capital) and hence, better weekend service?
     
  13. John_Roger

    John_Roger Well-Known Member

    I have the same problem. Verizon swapped out my LTE card, yet the problem persists. They are sending me a new phone. I could be the 905, or it could just be this phone. Either way, my S3 is on the way. I just didn't want to sell this Bionic unless it worked great.
     
  14. nickc84

    nickc84 Member
    Thread Starter

    I just upgraded to the newest version leak of ICS 2233 for the bionic and the data seems to be corrected again. The 3g and 4g toggle off and on together with no data drops. Sometime it takes a couple of seconds to kick in but I am not complaining.
     
  15. Satires

    Satires Android Expert

    I was on the OTA. 905 update and it seemed to make my phone drop data. Soon as I flashed back to .902 everything was fine. I do occasionally drop data pnce in awhile on both of my bionics, but it's not a real problem.
     
  16. John_Roger

    John_Roger Well-Known Member

    Update


    After getting my replacement the problem did not go away. I've been dealing with tech support daily since last Thursday, they had an "open ticket" and assured me I was moved to the top of the list. Today I finally got a great representative on the line.


    solution


    I'll have a Galaxy Nexus in my mailbox tomorrow, this should tide me over till my S3 arrives :) See you never again, Moto.
     
  17. Adara

    Adara Android Enthusiast

    I believe I may be inches away from John_Roger's solution. Last Friday, (after the replacement Bionic didn't do anything except make me annoyed at the loss of all my app data) Verizon told me they'd escalated my problem to "network" and that "it would be resolved within 72 hours or someone would lose their job." (He also said that he checked my data logs and they never should have sent me a replacement phone as the problem is clearly on their end.)

    So, did it get resolved within 72 hours? Nooooo.

    I called today (Thursday). I was told that there was some action on my ticket on Tuesday, but the techs I spoke with couldn't figure out what it was. One tech told me that my ticket was marked as closed (which can't be good, as I still had data drops yesterday) but, after keeping me on hold for about a half hour, finally said that his computer (and his supervisor's computer) were simply unable to access the ticket, so they couldn't tell me what had happened. But they'll call me back as soon as they access it. Yes sir. They most certainly will.

    Why do I get the feeling that Verizon is intentionally jerking around customers on unlimited data in an effort to make us just give up and go to another carrier?
     
  18. John_Roger

    John_Roger Well-Known Member


    Good introspect, sir. I didn't think of it that way. I figured the "I'm shopping around" until this issue is handled would speed things up, the lady kept on saying that I am free to leave (because I guess I am not really under contract till I activate the S3.) Never once did she say she was sorry that I felt that way, etc. keep calling and ask for a different device. I was offered a Razr, But with the approval of his supervisor they gave me a Gnex (with no charge for the battery, door, or micro sim.) get on the horn, pal. This is like a dual upgrade for me. I will have went from the Bionic to having both a Gnex and the S3 with one upgrade used :) I'm thrilled!
     
  19. dave1812

    dave1812 Android Enthusiast

    I just spent 5 days in Vegas. My wife's bionic held 4G tenaciously in the hotels. Mine kept losing it every few moments. In frustration I tried a SIM card pull on Tuesday night. I've hardly lost 4G since I did the SIM card pull. this reminds me of the trouble I had many months ago with my phone. why is that my wife's bionic always seems to be "better" than mine? :) (not really--she's had to pull the battery a few times due to freezing, so hers isn't all smooth sailing either).
     
  20. wildkitten

    wildkitten Android Enthusiast

    How are you getting a Nexus since they have been banned in the US?
     
  21. John_Roger

    John_Roger Well-Known Member

    I'm not sure? I know that it is on a Fed-ex truck in Indiana, currently.


    It's in my hand!
     
  22. Adara

    Adara Android Enthusiast

    They are officially giving me the runaround. I am told that my network support ticket was closed because (I paraphrase) "we don't have really great 4G coverage near your house and we're not planning to put in more towers."

    Props to the tech support guy who had the cajones to read me that, as he knew damn well that was no answer to my problem. I pointed out that the data drops were occurring all over. Even at my office in downtown Los Angeles. "You're not going to tell me," I said, "that Verizon has lousy data coverage in downtown Los Angeles." (Indeed, he did not.)

    He's therefore submitting another network support ticket for a do-over. He's also trying his own solution, which is sending me a new SIM card. :banghead: I am not optimistic about either of these solutions.

    Oddly, though, completely independent of Verizon doing anything (because, y'know, they haven't done anything), I'd say the data drops have become somewhat less frequent. (I dropped this morning off 4G, but the 3G picked it right up -- this is much better than losing data entirely.)
     
  23. DDave

    DDave Well-Known Member

    Guys/Gals... its something in the phone.

    I have a Bionic (personal) and a Samsung Galaxy Nexus (for work). Both are 4G LTE on Verizon.

    I can tell you that I have YET to lose DATA connection on the Nexus.

    I am about to take the Bionic (along with my wifes Bionic) and demand a different phone. Its pushing a year that this phone has been out and its been one issue after another.

    Wasnt the tag line for this phone (the end of waiting)? hmmmm...

    My next phone will NOT be a Motorola device if this is not fixed soon... and quite possibly depending on the specs, a Iphone 5.. (UGH..)...
     
  24. sgschwend

    sgschwend Member

    If voice has the highest priority and data is the lowest, why could not the drops be related to traffic?

    I moved from a LG Revolution and that phone had problems that it appeared LG was not going to fix, so it does make sense to me that some phone models have more than their fair share of issues.

    I have received a lot of free parts, replacement parts and phones from VZ so I can't complain about that but, it appears to me that their goal is to do what ever it takes to keep you paying your bill statement or hair brain story will do. When I had the LG phone the hotspot would not lock on the Legacy towers, the VZ story was that those towers could not do data, but when I was switched to the Bionic that problem went away. The support folks only interface with the customer and their phone, they have very little (if any) training or access to working on the network. If you put up a network or system issue it will just get closed. Even if they tell you they will call you back with results only one in fifty will do that. Somewhere some MBA has determined this is the best strategy to optimize earnings.
     
  25. wildkitten

    wildkitten Android Enthusiast

    I rather doubting it's the phone itself. Possibly how the phone interacts with the network, but it has already been shown they can make this reliable, if they decide to put work into it.

    .893 really fixed a lot of problems that the Bionic had, and .902 was even better. However, something happened that had to be network side when the .905 went to soak test because that's when the data drops started. It didn't matter what version someone had. I had .902 and never had any issues data wise before that. If it was a phone flaw, it wouldn't appear at the exact same time for everyone.

    Also, from every report so far, the ICS leaks seem to completely clear things up. I believe that some changes were made that made 4G work best with whatever they are doing with ICS cause that would be about the same time they seriously started doing work on ICS for the Bionic and Razr models.
     

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The Motorola Droid Bionic release date was September 2011. Features and Specs include a 4.3" inch screen, 8MP camera, 1GB RAM, TI OMAP 4430 processor, and 1735mAh battery.

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