...if you have any problem whatsoever with your Captivate, don't waste your time calling Samsung tech support. They'll first tell you how happy they are to help you, ask for your phone number, IMEI, etc., etc., and then have no idea what to do to provide assistance except the standard reply: perform a hard reset of your phone. This applies to level one and level three Galaxy S support. If you're a masochist, call them. If you wish to save your time, don't go near them. Absolutely, positively useless. I've just done my good deed for the day.