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A conecrn: What happens if you need a phone replacement?

Discussion in 'Android Devices' started by HX_Guy, Aug 1, 2010.

  1. HX_Guy

    HX_Guy Member
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    I'm still deciding between keeping either my iPhone 4 or the Captivate...

    One big conern of mine that I've mentioned before is the backup and restore of the phone plus service if something goes wrong.

    What exactly do you do if one day the Captivate fails to turn on? Call AT&T? Is there a year warranty and if there is, how fast do you get a replacement? I can't see not having my cell for even half a day since I use it for business daily. With Apple, you just go to the Apple Store and they give you a replacement on the spot. You get home, plug it in, restore from back up and all your calls, texts, emails, settings, apps...everything is there like nothing ever happened. How would this scenario work with the Captivate? Especially being on a Mac computer like myself.
     

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  2. CLRana9017

    CLRana9017 Member
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    If you have an AT&T Service Center in your area, they trade it out for a refurbished one just like they do at Apple as long as you're within the 1 year warranty or you have insurance on the phone.
     
  3. HX_Guy

    HX_Guy Member
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    Is an AT&T service center different then just an AT&T retail store?

    What about all the SMS messages, emails, settings, and apps that were installed on the phone?
     
  4. alphadog00

    alphadog00 Well-Known Member
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    Generally, any AT&T retail store will help you out. It must be a corporate store and not an authorized reseller.

    As for backups, you are syncing with Google, gmail, exchange or some other cloud right? You will have to re-install apps, but the market is tied to your gmail account. For SMS and pics, you better have those backed up. Pics and vids are easy - just copy to SD card or PC occassionally. Or have the phone automatically store pics and vids on the SD card when you take them. For SMS, you need a 3rd party backup.

    I have never understood the need to backup SMS, but I am an email guy.
     
  5. Sharkonwheels

    Sharkonwheels Android Enthusiast
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    Take a peek at MyLookout.com - been using it for over 6mos.
    Virus scan, backups (phone log, pix,contacts), and locator, for free.
    Other stuff, yeah - get a mSD card, and backup to it in the slot provided.

    T
     

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