SO. Some of you may know already I was switching my Incredible out for the Droix X. Well, it wasn't an easy day I'll tell you that. Started out my rep didn't call me at 9AM for my appointment as she was supposed to. So I called at 940 thinking she may call 30 minutes later. I got a rep, he wasn't too freindly or about helping me too much. He wanted to charge me money and this and that. I just refused, finally he said he would call a local VZW store so I can just go in give them my Inc, and get an X no strings. Well, I thought that was all fine and dandy UNTIL I was driving down to the VZW store. I gave them a call to double check everything, to make sure there was a unit waiting for me. GUESS WHAT, nope and they even hung up on me! So I call Verizon, screaming mad. Flaming saying I would cancel my account now if something wasn't done, etc etc. My boyfriend said I looked like I was going to eat my phone. So they finally ship my X, and free overnight shipping blah blah blah all fine and dandy. Cool so thats done. BUT, as I was trying to explain my issue with another line I had I got cut off, I'm on my 5th Moto Droid refurb in two weeks. Boyfriends phone. So as I was still flaming, we were going to go to the original store that hung up on me and I was going to cut them a new one. But instead we went to the smaller retail non corporate Verizon. Of course they had no X's, I did find out they were preordering... on a side note there. I preceeded to talk to a manager, and he was very empathetic to my situation, he had a similar one with the Eris. He was shocked about my story about the phone being sold out under me from the Corporate store, and that they even hung up on me. So he called CSR, explained everything to tell, of course they said they could do nothing, so he asked for a Supervisor. Finally after an hour of sitting there waiting for a Supervisor because supposedly there are issues with the Droid X's data, we got a Supervisor to check the account. The Super early upgraded the Moto Droid to an Droid X, we just have to ship back the refurb thats on our way to our house (from another CSR call), and then they'll send us an X at 1 year price. YAYYYYYY. Two X's!