A question about support reps locations for T-Mobile

Hi carmendiva,I know what you mean, now days if you so much a mention race its a problem, its rediculas we cant speak freely without feeling the need to justify ourselves and like you I am the least racist person you will ever meet.In answer to your question, I also always get someone with an accent, luckely though they are always quite easy to understand and they understand me but yep I would gess the call center is abroad. I don't recognise the accent but it is always the same. Sounds a lot like a Philipino lady I work with, maybe its there?

 

It depends, I think. I called in the other night and started out with a gentleman who I couldn't understand. He went to transfer me to another department and hung up on me. (After waiting 40 minutes to get someone, I was not pleased).Called back and got a lady with a southern accent, was transferred again and got what sounded like someone with a local dialect.There are call centers all over the States and some overseas so it's really customer service Russian roulette. It is annoying when you have a problem and the person on the other end can't understand you enough to try to fix it.

 

Yeah, the Vibrant forum is probably the wrong place for this. But, if you have trouble understanding folks on the phone, you should try the T-Mo web site. You can change everything about your plan there; without ever having to speak with a person. If you have a problem with hardware, take it to a store. You have several options besides calling.

 

I agree about the "perceived racist" stuff. That is just ridiculous we have been programmed to think that. And it is NOT by mistake. This is and was a carefully-planned social engineering.
It is NO MISTAKE that the 'profiling' stuff preceded 9/11.
Folks, you need to wake up before it is too late.

 

Moved to the T-Mobile forum for you.

 

Who you can reasonably expect to talk to when calling in to customer support:

Simply calling customer care for general account support:
Postpaid customers: someone in america.
Flex paid: 95% chance your call will be outsourced. If memory serves me there is one office in the US dedicated to flex pay support, I think it's in Texas.
Prepaid: outsourced to third party, cant remember if it's in country.

For activating, its all one big melting pot for post and flex pay. 50/50 to stay in the us.

Technical support is all in the us. I dont mean you call cc and say you have a busted phone, the people they transfer you to are within the us.

The numbers could have changed since i left in september.

 

If you're flex pay and really want to talk to someone in the us:
When you are being transfered to cc, and there is music playing while you wait, if it's american music then youre staying in country. If the music gives you a distinct "who the funk would listen to this" feeling, you've been outsourced. Considering the low chance to score a US rep, it may take a while.