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Support Accessing Wi-Fi and tether/mobile hotspot Galaxy s4

Discussion in 'Android Help' started by jadexgem, Apr 17, 2016.

  1. jadexgem

    jadexgem Newbie
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    A few months back I did a complete factory reset (not meaning to completely wipeout my software, but I did), and now I can not turn on Wi-Fi or mobile hotspot. Whenever I try neither respond, and occasionally tether will say 'error'. I'm assuming it has something to do with administration, encryption, or credentials because whenever I go under lock screen settings I am unable to change the type of security as it says those things. There are a few settings that cannot be changed and I receive a message that says something like my software was configured without authorization. I've already cleared credentials and my device is not encrypted. How do I go about fixing this issue?
     

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  2. AZgl1500

    AZgl1500 Android Expert
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    call your carrier Customer Support services....

    I just now had to do that, my Samsung Note 4 decided it was a hermit and never heard of the Internet.

    CS changed a few things, and now it is running at 30-33 mbps LTE
     
  3. jadexgem

    jadexgem Newbie
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    Thank you. I will try that if I can't find another solution. I'm worried they'd be upset with me for using Samsung Kies to download firmware. Not sure if that violates service agreement or anything.
     
  4. AZgl1500

    AZgl1500 Android Expert
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    they don't care, it is the same exact software.

    how you get it is immaterial.
     

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