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Support "Account could not be validated"

Discussion in 'Android Devices' started by Magzilla07, Dec 18, 2012.

  1. Magzilla07

    Magzilla07 New Member
    Thread Starter
    25

    Dec 18, 2012
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    25
    So, my brother bought me a Samsung Galaxy Precedent, and it arrived in the mail yesterday. At around 4 P.M., I finish the set-up and such for the phone, and eagerly try out my texting. It doesn't send.

    My phone is for StraightTalk, and the phone came with a service card, which is already active, since on the website, it says my service end date is in January.

    So, I try to call my house phone, and it rings twice, then a robot voice comes on and says "YOUR ACCOUNT COULD NOT BE VERIFIED. PLEASE CONTACT CUSTOMER SERVICE." I do just that. After a long hold, I talk to a lady and she tells me to do the UPDATE PROFILE option, which fails multiple times, no matter how good or bad of a signal I have. She is getting cross, and just tells me to wait 24 hours, and if it's not working to just get a new phone.

    Perturbed, my brother looks at it and cannot figure out why it won't work, since he has the exact same phone. Well, today, I call customer service again and the man tells me to try the UPDATE PROFILE option, and, of course, it fails. He tells me to take the battery out for a minute and then pop it back in and try it again. Failure. He says to do a Factory Reset; I did and it still won't do the UPDATE PROFILE.

    I am at a loss of what to do. I really want to keep this phone since my brother paid a good bit for it and it's a very nice phone. Have any of you gone through these problems? Were they ever resolved??

    I eagerly await any advice you may bestow upon me.

    Thank you for reading. Have a beer on me! :beerglass:
     

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  2. Prepaidguy9081

    Prepaidguy9081 Well-Known Member
    78

    Sep 28, 2012
    668
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    78
    Hit androidarea51.com and use the irc chat their. They can help u.

    Worst case secnario, root, rom, and u will be working im sure.
     
    zimlokks likes this.

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