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Acer Sync not finding tablet

Discussion in 'Android Devices' started by GeneD, Dec 26, 2011.

  1. GeneD

    GeneD Lurker
    Thread Starter

    I have been trying to set up Acer Sync on my laptop. I click the "+" button and it starts scanning for devices, but it never comes back - just keeps scanning and scanning. I have my A100 connected to the same WiFi router, and I also tried connecting directly via the USB, but to no avail. Anyone else experience this problem, and/or know of a solution?

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  2. Tragg

    Tragg Lurker

    I have this same problem. I am using the USB cable to connect to my (Dell, Windows 7) notebook. Windows explorer can see the mobile device and recongnizes it as an Acer Iconia A100. It shows the device memory and the external microSD card.

    So Windows recognizes the device, but the Acerlink software doesn't see it.

    Is there some trick as to which has to be attached first?

    Any other suggestions?
  3. Hi Tragg:
    I cannot get my A100 to connect to my PC (windows XP). Is the driver software supposed to be downloaded from Acer to the PC or the tablet ??? that may be where I am going wrong.
  4. Tragg

    Tragg Lurker

    Acer says to download 2 things to your PC

    1- A USB driver
    2- the AcerSync synchronizing software

    I think I read that if you have Windows 7 you "may" not need to install the USB driver. I have windows 7 but downloaded and installed the USB driver anyway.
  5. GeneD

    GeneD Lurker
    Thread Starter

    I finally got this to work. When I booted my PC yesterday, I got a Windows Security Alert that said "Windows Firewall has blocked some features of this program". I clicked to allow network access and then started Acer Sync on both the PC and the tablet. On the tablet, I clicked on the menu button in the top right corner, and selected "Settings". There are two options to auto-enable USB and/or Wi-Fi sync. I enabled Wi-Fi sync and then the programs went through a process to pair the PC and tablet applications. After that everything worked fine, and I assume it will work similarly via USB if that is your preference. It's a nice application - it creates separate directories on both devices where you can move or copy files you want to sync. It would have been nice if this installation process had been documented somewhere.
  6. Tragg

    Tragg Lurker

    I just got mine to work as well. I needed to turn on the "auto-enable USB sync" option on the tablet. Then when plugged in with USB cable the computer found the Acer Driver software and then the AcerSync worked.
  7. bigbpc

    bigbpc Newbie

    To get mine to work via usb I had to download acer's PIM. I honestly dont know what it is, but I found it on their site. Once I installed their PIM, I just restarted the application and was able to sync to both my google account and a100 tablet.

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