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Support Activate (Verizon) Samsung Facinate After Factory Reset

Discussion in 'Android Devices' started by sumispirus, Jul 9, 2011.

  1. sumispirus

    sumispirus New Member
    Thread Starter

    Jun 25, 2011
    Ok, so this is what happend after I went to privacy settings, and clicked factory restore. Everything went fine until I my phone rebooted I was presented with the screen (Press send to activate your phone, with the emergency call button right next to it) but it didn't work and my phone didn't work also, so I called my carrier and asked them how do I get the phone back, they told me I had to bring it in so THEY can reset it for me unfortunately I thought it was free, BUT they charged me $100 to do that. Such a high price for something they didn't have to break a sweat to do. In my opinion a BIG WASTE OF MONEY.i was so pissed O_O ... Anyway my question: is there any way to factory reset without having to get charged $100 again. Can this be done without them?

    Phone Info: Samsung Fascinate
    Hardware Version: i500.04
    Model number: SCH-I500
    Firmware Version: 2.1-update1
    Baseband Version: S:i500.04 V.EA28
    Kernel: 2.6.29
    Build Number: SCH-1500.EA28

    NOTE: I live on Guam a U.S. Territory and the company I bought my phone from is called IT&E if that helps any.

    EMAIL: aambrown1982@gmail.com

    Thank You For Your Time :)

    Sent from my Verizon Wireless Phone


  2. goat-head

    goat-head Well-Known Member

    May 11, 2011
    East freakin' Coast
    I've never heard of anyone being charged $100 for Verizon to reset their phone, that's nuckin' futz! Next time try dialing *228, choose opt. 1 to activate or program your phone. Then, I suppose it wouldn't hurt to call again, choose opt. 2 and update your roaming capabilities as well?
    Just a cheaper idea to try, before getting jacked out of $100!?!?!? Again, I've never heard of any schmack like that before!!!!
  3. Cotton123

    Cotton123 Well-Known Member

    Jul 11, 2011
    When you reset the phone it should guide you to and actually dial the number to activate it on its own. Mine did this morning after a factory reset. The *228 is an option as stated above as well and was told to definitely do the *228 option 2 for roaming after completing the option one activation. I'd call the verizon tech support and speak to a supervisor and get a refund or credit after they charged you what they did. *611 and pick tech support to reach them.

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