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Support Activesync Exchange Problem

Discussion in 'Android Devices' started by tommym, May 3, 2010.

  1. tommym

    tommym Active Member
    Thread Starter
    16

    May 2, 2010
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    I installed touchdown and my work exchange account works great. When I try and use the native client it doesn't work right. It sends just fine but it does not receive. The only way it will receive is if I go back into the account settings and saving the account even though I don't change anything when I go back to the inbox it syncs up. But after that it stops. Does it have something to do with the certificate warning I got when I entered the account info? Or is it something else ? I need to use both clients for my two accounts so I need to get this working.


    When register the account it doesn't sync at all.
    When I go to my general sync settings
    and select exchange/activesnc
    and then select sync now I get "error when doing ssl"
    if I go to
    account settings>configure server then unselect "this server requires an encrypted ssl connection" then I reselect and then save it will sync. But just that one time. anytime after that I get the "error doing ssl"

    I can send emails but not receive. (emails get sent twice)

    I think it has something to do with the certificate. I cannot login to the OWA page from the browser either. When I try and configure the mail app I get the same certificate error. Anyone else having this issue?
    [​IMG]
     

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  2. tommym

    tommym Active Member
    Thread Starter
    16

    May 2, 2010
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    I guess it is just me
     
  3. jayhammy

    jayhammy Active Member
    16

    Apr 22, 2010
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    9
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    Education administration
    Schenectady, NY, USA
    It's not you. I'm getting the same issue on my Incredible. Does Touchdown eliminate this problem?
     
  4. tommym

    tommym Active Member
    Thread Starter
    16

    May 2, 2010
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    yes it does, but I like the native client better than touchdown. I am also using multiple exchange accounts. In Touchdown you need to toggle if you use more than one exchange account. So I want to use one on the native client and one with touchdown
     
  5. trojanchick99

    trojanchick99 Well-Known Member
    38

    Apr 20, 2010
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    16
    38
    Los Angeles
    I'm using the native client and it works like a charm. I was giddy that I finally got my calendar to sync.
     
  6. ZPrime

    ZPrime Member
    5

    Nov 6, 2009
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    You're getting the error on the native client (and not Touchdown) because your Exchange server probably has a self-signed SSL certificate. Any decent Exchange admin should know better than to do this, specifically because it breaks many smartphones, and it will throw errors / warnings when users jump on Outlook Web Access to check their mail. ;)

    The only workaround would be to find out how to import a new root server SSL certificate into the phone. I believe this is possible but I'm not sure how you do it. You'd need to get a copy of the root CA for your Exchange system (typically, the Exchange server itself, unless your Windows admins have their own root CA setup separately). You'd have to make sure the root CA is in the right format for the phone, and then get it somewhere the phone can import (presumably the sd card).

    Once the phone trusts the new root CA (certification authority), it will then automagically trust any certificate issued by that CA. This would include the SSL certificate that secures the mail from the Exchange server.

    Unless HTC's mail app offers an "ignore invalid SSL certs" option (which is what Touchdown does), you are hosed.

    I just wish I could use HTC's Mail on a Moto Droid... There are enough things annoying me with the Incredible that I want to go back to my Moto, but I freaking hate Touchdown. The Exchange integration from Motorola is a pile of trash, not to mention the fact that it eats your e-mail accounts regularly. HTC did Exchange right... My favorite thing about the Incredible is HTC's Mail and SMS/Messaging app, followed closely by the Sense UI in general (big phone button at the bottom is full of win).

    Too bad the Incredible is missing dock support and has an epic fail in place of a battery. I can't even make it through a normal day without some charging, which is sad. Moto would do that and have ~50-60% left...
     
  7. kb101

    kb101 Member
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    Apr 14, 2010
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    I am having a similar problem and I wonder if it related. I can connect to Exchange using HTC's mail icon. It works for a day or two and then, even though it says it is fully synced as of a certain time, it has stopped retrieiving new emails. The only way I have found to work around the problem is to delete the Exchange account on my phone and re-instate it. Do you think it's an issue with the SSL certificate being self-signed or somehow temporary?
     
  8. chmaso

    chmaso Member
    15

    Apr 14, 2010
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    15
    In the 757
    For my situation I think I am better off actually using a 3rd party app like Touchdown.

    This phone is for me, not for my employer. My employer issues me a BlackBerry. If I were to use the ActiveSync app I would then have all of my work stuff intermingled with my personal stuff.

    By using something like Touchdown I can keep them separate. I am a network engineer for a hospital system so even when I'm not on call I'd like to have some idea as to system status without carrying 2 phones.

    Now I can do that.

    This situation works out for me but as always, YMMV.
     
  9. HBWes

    HBWes New Member
    5

    May 4, 2010
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    I have been trying to set-up activesync (with IT on the land line) we have verified all the fields asked for on the HTC are correct, it pings the exchange server then sends a message screen up on the Incredible saying Error "Failed to create the account. Please try again later." with the only option to hit OK. Seriously? try again later? Tried again later, and ater, and later.
     
  10. Robhimself

    Robhimself Well-Known Member
    16

    May 2, 2010
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    Im glad I am not the only one with this issue. I am having the exact same problem you describe. I used touchdown and it worked great but I don't like how it looks at all.
     
  11. burningembers

    burningembers Well-Known Member
    43

    May 1, 2010
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    Software Engineer
    Portland, OR
    I know this isn't entirely related to the issues described above, but I am curious for those that have installed this update if they are still having the syncing problem?

    Droid Incredible's mysterious OTA update actually fixes Exchange bug -- Engadget


    On a side note, anybody have any comments on Touchdown's security (i.e. as it is a third party program can they just read all my email?). I'm also curious if it let's me bypass server-enforced passcode.
     
  12. Robhimself

    Robhimself Well-Known Member
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    May 2, 2010
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    I installed the update this morning and had the problem just a few minutes ago. Its still annoying but still something I can live with. I'm sure it will be resolved eventually.
     
  13. Robhimself

    Robhimself Well-Known Member
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    May 2, 2010
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    slightly annoyed, I just deleted my account for the 3rd time today.
     
  14. Robhimself

    Robhimself Well-Known Member
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    May 2, 2010
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    only had to delete the account twice today.
     
  15. bowtie26

    bowtie26 Member
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    May 7, 2010
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    I have the same error "failed to create the accout" but it never connects. I am trying to connect to my office Lotus Traveler server. Touchdown works but I don't want to pay for something that should work from HTC.
    I also don't like having to open it to see my info
     
  16. Diablo

    Diablo Active Member
    16

    Jan 15, 2010
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    Having the same issue. I cant seem to put the cert on the phone as its .cer and droid only see's .p12?
     
  17. Weygand

    Weygand New Member
    5

    May 17, 2010
    1
    0
    5
    Calcified
    Freakmont, Ca.
    I have the same issue. When I switch to a new IP network the cert fails. I can continue but it's an annoyance. My company is looking into Verisign certificates but it's pretty annoying that our certificates fail.

    I think it's a bit odd that Verizon didn't notice this issue before deploying the device. They seem as taken aback by it as I am.

    Regards,
     
  18. aclone

    aclone Member
    15

    May 19, 2010
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    Des Moines
    Having issues with failure to connect at all to activesyn server. I tried TD and it also failed. Set up the same account on my Tour by simply entering the email address and pw...connected no problem. My Tour is ok but the HTC is a much more powerful tool. But for the life of me, I can't get this email account going and the helpful VZW folks just punt.
     
  19. jackson7840

    jackson7840 Active Member
    16

    Mar 22, 2010
    33
    4
    16
    Male
    Sr. Systems Engineer
    Wilsonville, OR
    LOL! I spoke to the great VZW folks today and they recommended I go for the Touchdown, also mentioned K9 mail.. I cannot get Touchdown to work and don't want K9, I just want the functionality I had before we migrated to Exchange 2010. They also apparently called HTC who advised them to "try an app".. UGH...
     
  20. veloslave

    18

    Apr 29, 2010
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    I was in the middle of AGAIN re-installing my Exchange account and was getting a failed to finish, try later (BS) error. Searched... found this thread (thank you) and immediately tried TouchDown and... we have a winner.

    I am now hoping to find out that it supports Notes in Exchange... which I use the heck out of. Too bad for native Exchange support... basically, it sucks!
     
  21. DRW315

    DRW315 Member
    16

    May 2, 2010
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    Digging up this old thread again, but I've recently been struggling with Activesync since my work upgraded the server to Exchange 2010. Since we are using a self-signed certificate, I was unable to re-establish my account after the upgrade (HTC says the Incredible doesn't officially support Exchange 2010). Touchdown worked, but I was stubborn enough to not want to spend the $20 on a license for a program I didn't really care for. And yeah, I'm kinda cheap. :D

    The stock 2.1 e-mail application (non-sense) has an option to "Accept all SSL certificates" which solved my problem. I installed the stock 2.1 e-mail application found over at xda (I can provide a link or the apk if anyone is having trouble finding it). I turned on use secure credentials (Settings -> Security -> Use secure credentials), logged in to the outlook web app (the https://owa.xxx.com/exchange site) to accept the certificate, and then set up my exchange account using the new e-mail app. Using the manual setup, I entered in my user name and password, changed the server to the "owa.xxx.com" site, and check both "Use secure connection (SSL)" and "Accept all SSL certificates". My e-mail has been working ever since. I only use the e-mail, not I'm not sure if the calendar, tasks, notes, etc. sync or not. I'm pretty others have had issues with these...I just thought I'd post what finally worked for me.
     

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