1. Download our Official Android App: Forums for Android!

Support Ads poping up on home screen fix.

Discussion in 'Android Devices' started by Brian7k, Sep 18, 2017.

  1. Brian7k

    Brian7k Lurker
    Thread Starter
    Rank:
    None
    Points:
    15
    Posts:
    1
    Joined:
    Sep 18, 2017

    Sep 18, 2017
    1
    0
    15
    Ads pop up without being in a browser. I've installed the same apps on a different phone and carrier and no ads appeared on it would like some help getting rid of them one popped up in the middle of a text see photo.
     

    Attached Files:


    Advertisement

  2. Dinobrat2000

    Dinobrat2000 Lurker
    Rank:
    None
    Points:
    16
    Posts:
    5
    Joined:
    Nov 15, 2017

    Nov 15, 2017
    5
    1
    16
    I have the same phone and issue, even a factory reset does nothing. Are you rooted possibly?
     
  3. Dannydet

    Dannydet Android Expert
    Rank:
     #31
    Points:
    743
    Posts:
    3,112
    Joined:
    Jan 16, 2016

    Jan 16, 2016
    3,112
    1,577
    743
    Male
    Graphics Manager / Sales
    USA
    Install Adguard from the play store
     
  4. Dinobrat2000

    Dinobrat2000 Lurker
    Rank:
    None
    Points:
    16
    Posts:
    5
    Joined:
    Nov 15, 2017

    Nov 15, 2017
    5
    1
    16
    I'll try your suggested app, and I'll tell you if it keeps happening.
     
  5. Dinobrat2000

    Dinobrat2000 Lurker
    Rank:
    None
    Points:
    16
    Posts:
    5
    Joined:
    Nov 15, 2017

    Nov 15, 2017
    5
    1
    16
    Even before installing the app, I noticed an issue. This app only works with certain browsers apparently. It apparently does not work with Google chrome, the browser I use.
     
  6. Dannydet

    Dannydet Android Expert
    Rank:
     #31
    Points:
    743
    Posts:
    3,112
    Joined:
    Jan 16, 2016

    Jan 16, 2016
    3,112
    1,577
    743
    Male
    Graphics Manager / Sales
    USA
    Wrong. I use chrome and it blocks all ads.
     
  7. Dinobrat2000

    Dinobrat2000 Lurker
    Rank:
    None
    Points:
    16
    Posts:
    5
    Joined:
    Nov 15, 2017

    Nov 15, 2017
    5
    1
    16
    That still wouldn't work. I'm pretty sure those aren't browser ads.
     
  8. Leggedy

    Leggedy Lurker
    Rank:
    None
    Points:
    16
    Posts:
    2
    Joined:
    Dec 3, 2017

    Dec 3, 2017
    2
    1
    16
    I think I may be onto something, as I am having the same issue and I deleted the couple of apps I had downloaded to no avail.

    Does the ad cover your screen when you go to answer a call or check a text? NOT in a browser?
    You can't back out of the ad or pull up home, it just blocks access to everything until you X it out?
    Often, the X's to close the ad still download some app or game?

    There is no app listed that is obvious, no apps with obvious permissions, either.
    But FINALLY I just found what is probably the culprit, by viewing Settings> Data Usage and there it was, ad_surface with almost 600mb of data this month and I don't browse or do much with my phone, mostly text and use for calls when I am out.

    When I touch the app, the "APP SETTINGS" button is grayed out and useless.
    I can also find it under Settings> Apps> Touch the 3 vertical dots> Show System and there it is. I am able to DISABLE it there.
    I can't find it anywhere that I am able to delete it, so disable is all I can do now and I would like to know if anyone can tell me more about this and how to get rid of it for good (and where it came from!).

    I am really shocked that searching for ad_surface yields no results.

    I am including a couple of screenshots of the app.

    Thanks for your help in advance.
     

    Attached Files:

  9. Dinobrat2000

    Dinobrat2000 Lurker
    Rank:
    None
    Points:
    16
    Posts:
    5
    Joined:
    Nov 15, 2017

    Nov 15, 2017
    5
    1
    16
    I found this too, before joining this website. It's been disabled, and the ads are still appearing... I know this is a long shot, but what if we were somehow able to remove the app instead of disabling it... Do you think that'd make a difference?
     
    Leggedy likes this.
  10. Leggedy

    Leggedy Lurker
    Rank:
    None
    Points:
    16
    Posts:
    2
    Joined:
    Dec 3, 2017

    Dec 3, 2017
    2
    1
    16
    Dinobrat, that is what I am trying to figure out how to do. However, I did disable mine and I have not had a single ad since! I want it gone for good, but the option just is not there and I need a way to circumvent that.
     
    dontpanicbobby likes this.
  11. OnMyWord

    OnMyWord Lurker
    Rank:
    None
    Points:
    26
    Posts:
    9
    Joined:
    Feb 13, 2018

    Feb 13, 2018
    9
    3
    26
    Male
    Yep this is due to the generic gallery app..some gallery apps contain ads.....just go to settings, then apps, then find the gallery app, and disable it. ***That app comes with ads***....Then go to the play store and download a gallery app that does not contain adds....the play store will tell you if the new gallery app will have ads or not and just choose one that does not have ads...problem solved.....i dont know why they give us phones that come with these type of apps already installed--set up for failure--
     
  12. OnMyWord

    OnMyWord Lurker
    Rank:
    None
    Points:
    26
    Posts:
    9
    Joined:
    Feb 13, 2018

    Feb 13, 2018
    9
    3
    26
    Male
    Yep this is due to the generic gallery app..some gallery apps contain ads.....just go to settings, then apps, then find the gallery app, and disable it. ***That app comes with ads***....Then go to the play store and download a gallery app that does not contain adds....the play store will tell you if the new gallery app will have ads or not and just choose one that does not have ads...problem solved.....i dont know why they give us phones that come with these type of apps already installed--set up for failure--
     
  13. OnMyWord

    OnMyWord Lurker
    Rank:
    None
    Points:
    26
    Posts:
    9
    Joined:
    Feb 13, 2018

    Feb 13, 2018
    9
    3
    26
    Male

    That is not it......

    Yep this is due to the generic gallery app..some gallery apps contain ads.....just go to settings, then apps, then find the gallery app, and disable it. ***That app comes with ads***....Then go to the play store and download a gallery app that does not contain adds....the play store will tell you if the new gallery app will have ads or not and just choose one that does not have ads...problem solved.....i dont know why they give us phones that come with these type of apps already installed--set up for failure--
     
  14. OnMyWord

    OnMyWord Lurker
    Rank:
    None
    Points:
    26
    Posts:
    9
    Joined:
    Feb 13, 2018

    Feb 13, 2018
    9
    3
    26
    Male
    The ads that covered the entire home screen has not come back after changing the gallery app...but I still have little ads that pop up randomly...I have just tried to disable the ad_surface app in my setting and I will see what happens.
     
  15. OnMyWord

    OnMyWord Lurker
    Rank:
    None
    Points:
    26
    Posts:
    9
    Joined:
    Feb 13, 2018

    Feb 13, 2018
    9
    3
    26
    Male
    The ads that covered the entire home screen has not come back after changing the gallery app...but I still have little ads that pop up randomly...I have just tried to disable the ad_surface app in my setting and I will see what happens.
     
  16. OnMyWord

    OnMyWord Lurker
    Rank:
    None
    Points:
    26
    Posts:
    9
    Joined:
    Feb 13, 2018

    Feb 13, 2018
    9
    3
    26
    Male
    The ads that covered the entire home screen has not come back after changing the gallery app...but I still have little ads that pop up randomly...I have just tried to disable the ad_surface app in my setting and I will see what happens.
     
  17. Adrian694

    Adrian694 Lurker
    Rank:
    None
    Points:
    15
    Posts:
    3
    Joined:
    Mar 29, 2018

    Mar 29, 2018
    3
    0
    15
    in the terminal i used the top command to try and identify the process that the ad was named and found this com.mplore.ads.popup i just disabled the gallery i i am still seing the process but its only a matter of time to really find out if it continues will let everyone know if it happens
     
  18. Adrian694

    Adrian694 Lurker
    Rank:
    None
    Points:
    15
    Posts:
    3
    Joined:
    Mar 29, 2018

    Mar 29, 2018
    3
    0
    15
    ok so i disabled the gallery i pretty much did every thing possible i do know the process name
    4164 0 0% S 18 739948K 45076K fg u0_a55 com.android.inputmethod.latin
    4301 1 0% S 8 711768K 19280K fg u0_a89 com.mplore.ads.popup
    4369 3 0% S 19 744080K 55496K bg u0_a27 com.android.launcher3
    4497 3 0% S 8 708436K 21140K fg u0_a79 com.android.smspush
    6113 0 0% S 43 934552K 87440K bg u0_a12 com.google.android.gms
    6919 1 0% S 12 714980K 29020K bg u0_a2 android.process.acore
    4006 3 0% S 15 719884K 26432K bg u0_a12 com.google.process.gapps
    7748 1 0% S 17 721132K 25316K bg u0_a34 com.android.calendar
    so the second line is the process im investigating how i can maybe stop that process
     
  19. Adrian694

    Adrian694 Lurker
    Rank:
    None
    Points:
    15
    Posts:
    3
    Joined:
    Mar 29, 2018

    Mar 29, 2018
    3
    0
    15
    forgot to mention trying everything discussed so far doesnt stop the ad from popping up
     
  20. Kate Jcyn

    Kate Jcyn Lurker
    Rank:
    None
    Points:
    16
    Posts:
    2
    Joined:
    Apr 2, 2018

    Apr 2, 2018
    2
    2
    16
    I also have a UMX U673C. Ads and that greeninstall popping up seconds after first starting the phone straight out of the box. Factory reset twice and both popped up before I could even open google play.
    Stubborn Trojan Killer found a package called com.fota.wirelessupdate through System.Fota.Apk. But the app gave me no advice how to remove it.
    One time I turned off the data and a dialog box popped up instead of ads that saidhttp://smartsearch.mplore.com/banner.
    Opened up app permissions. Ad_surface had a permission to draw over other apps. I have taken away that permission and disabled this "system" app.
    A web search of ad_surface brought me here.
    Thank you OnMyWord. I have disabled the Gallery today. I have not gotten an ad or a green install for the past hour. This is a record for my phone because they had been popping up every five ten minutes the data is left on before taking your advice. Thank you very much.
    I will share my story on the other androidforum about the UMX U673C problem. Maybe the makers of UMX will find this forum and correct the Gallery issue.
     
  21. LA basin

    LA basin Lurker
    Rank:
    None
    Points:
    5
    Posts:
    1
    Joined:
    Apr 23, 2018

    Apr 23, 2018
    1
    0
    5
    have you tried to disable calendar? i had the same things happen and i tried turning off gallery and photos to no avail then someone suggested calender and i thought they were just full of themselves but it stopped it on my phone so maybe it can work for someone else. hope it helps someone out
     

Share This Page

Loading...