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Support After 3.1 computer doesn't recognize

Discussion in 'Android Devices' started by Hitman516, Jul 12, 2011.

  1. Hitman516

    Hitman516 Newbie
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    Hey all. Before the 3.1 upgrade, I had no issues connecting my Tablet to my labtop to transfer files. However, since upgrading to 3.1 when I connect my tablet to my computer, it does not recognize it anymore. Has anyone had this issue, or anyone have any ideas on what I can do?
     

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  2. splatoid

    splatoid Android Enthusiast
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    Repair Technician for Grocery stores Auto meat wra
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    I haven't heard this one yet. You could to uninstall the Acer USB driver from your PC and reinstall it.
    You could also enable USB debuging in system/applacations/development/USB debuging
    I'm really grasping on that last one.
    But can't hurt to try it.
     
  3. Hitman516

    Hitman516 Newbie
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    Splatoid, any idea on how to find the driver? I can't seem to find it to try and uninstall it.
     
  4. splatoid

    splatoid Android Enthusiast
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    When I get home I will look and let you know.
    I know you need to go into start control panel device manager and you should see the driver there.
    Right click on it and select uninstall.
     
  5. splatoid

    splatoid Android Enthusiast
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    When I get home I will look and let you know.
    I know you need to go into start control panel device manager and you should see the driver there.
    Right click on it and select uninstall.
     
  6. splatoid

    splatoid Android Enthusiast
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    If you have Windows 7 go into control palel and programs and features.
    And you will see the driver there .Just uninstall it.
     
  7. Hitman516

    Hitman516 Newbie
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    Working with XP, Getting real irritated with this thing. Have hundreds of songs to transfer, and it takes way to long uploading it to Cloud and then downloading again. I was able to get into the device manager, however, no A500 shows up. I'm wondering if it has something to do with the 3.1 update? Anyone else had this issue?
     
  8. Hitman516

    Hitman516 Newbie
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    Splatoid interesting findings I have found tonight. So I eventually found the driver, however after going through your suggestions with no fix I started looking. I eventually went to the Acer website. On there if you go to the A500 page, and you click on downloads and drivers, and then click on the Driver tab, I found that there are (2) OS's listed. 3.0 and 3.1. If you select 3.0 it shows a USB driver. However, if you change it to 3.1 there is no USB driver listed. So it's starting to look like this may be an issue with 3.1 not having a USB driver.
     
  9. Hitman516

    Hitman516 Newbie
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    WEIRD. I downloaded the driver from ACER website, and now it works.
     
  10. splatoid

    splatoid Android Enthusiast
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    Cool Thats all that matters...
     
  11. splatoid

    splatoid Android Enthusiast
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    They dont spend much time updating that site for sure. I wonder why they are having so much trouble with updates...
     

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