I realized that there might be 2 releases of versions of the Moment. Or maybe it was made in 2 different factories and was packaged differently. BTW all the exchanges were done at a best buy. The first Moment had a plastic film over the keyboard and plastic covering all around the phone. The track pad had a film over it too. This phone felt solid and the battery was decent but I thought I would be best to exchange it to get a better battery and faster working GPS. Nov.4 The 2nd one had only the plastic film for the screen and back plate. The keyboard had a lot of play and battery life was worst than the first one. GPS could track me while in my house while the first one could not. Nov. 13 The 3rd one was like the 2nd one with plastic only on the screen and back plate. The keyboard had play and battery only lasted me 4-5 hours. GPS was decent. Crashes constantly and requires battery pull. Nov. 24 The current one I made sure that the best buy employee got the phone from the back being that it is the oldest. Sure enough it had the plastic all around the phone and keyboard. So far battery life has been better than all of the Moments but GPS is not always finding me in a timely manner or even get a signal at all. Little play in keyboard. Nov. 29 I guess I might be a little too picky with the phone, but since I have to deal with this phone for 2 years I can't live with all these annoyances when I still have option is exchange it. So far I am happy with the current one Also note that all 4 phones I've cycled the battery at least 3 if not more times.