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Support All I want to do is UPLOAD my stupid VIDEO

Discussion in 'Android Devices' started by Chrisanova, Apr 26, 2012.

  1. Chrisanova

    Chrisanova Lurker
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    Phone = SPH-D710.

    I am trying to load a video FROM my phone TO my computer.

    Ok, I went and bought a USB cable today, to upload a video from my phone.
    Couldn't find a media player, so I tried Windows Media Player, and RealPlayer. Both mistakes.

    Got on chat support with Samsung --- was told install Kies.

    Downloaded Kies.

    Now, the phone Synched with the computer, and was recognized by Kies......so far, so good.

    But every time I highlight the video, and click "Add to Play" or "Add to Computer" it stops loading in after a few seconds.

    It will NOT add it to the player's Library below.

    Spent another hour with Samsung Tech.
    This is idiotic that Samsung Tech couldn't even help with this.

    Turned off the computer, rebooted, turned off the phone and turned back on, etc, etc.......freaking etc.........

    Cannot even get the mysterious "Mount" that everyone speaks of, to show up. Is it one of those urban legends ?

    To note: it is a 3.66GB video file about 50 minutes long, BUT I also tried loading in 2MB picture files, and they WONT LOAD EITHER.

    Geeeez, can someone help. This is so annoying.

    I AM a tech-savvy guy, so that makes it worse.
     

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  2. alpha0990

    alpha0990 Android Enthusiast
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    use the kies explorer feature. then just use the computer to copy and paste the file. after that u might need to convert the format of the file, or get a good video player
     
  3. Chrisanova

    Chrisanova Lurker
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    that's a wireless function.

    My desktop is not.
     
  4. alpha0990

    alpha0990 Android Enthusiast
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  5. jmm92108

    jmm92108 Well-Known Member
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    If you can't figure out how to transfer it over a USB cable, you could copy it to a microSD card (if it's not already stored on one), and take it out and plug the microSD card into your computer.

    p.s. Why did you go out and buy a USB cable? One should have come with your phone.
     
  6. jmm92108

    jmm92108 Well-Known Member
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    I've never used Kies and I don't even know what it is...
     
  7. rounsy222

    rounsy222 Android Enthusiast
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    Can always use like dropbox or the like and upload it to the cloud and download it in the meantime. To me sounds like you need to uninstall your drivers then reinstall them. Bt I would have guessed a Samsung tech would have suggested that. Also try various USB ports on your computer. And even try another computer to see if it would see it.
     

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