Phone: HTC ONE S Android 4.1.1 HTC Sense 4+ Software Number 3.14.531.17710RD I had all my phone contacts entered manually in phone memory, was going to save to SIM and backed up but never got around to it. My bad. Last week my phone had an alert for some security update. I was home and said why not, and when the update was completed all my contacts except two were gone. After that I decided may be I need to do a better job of managing my contacts. I decided to do it via gmail. I noticed that gmail allowed contact importing via CSV files. So I created a Microsoft Excel spreadsheet of all my contacts. Name, phone, email etc...and I exported it to a CSV file with the first row acting as labels. Logged into my gmail and imported the CSV file. They came in just fine under My Contacts as a separate folder named "Imported 1/14/14". So question #1 is, is there a way to move these imported contacts under "My Contacts" and not nested one level below? I am thinking this may be part of my problems. Now once these contacts are in gmail. I went to my phone and drilled down to Settings -> Personal -> Accounts & Sync -> Google, then select my gmail account (I have a Google Voice account which I wish to keep the contacts totally separate). Once the synch was completed if I go into the phone's "Contacts" I see the full list of contacts I had in gmail. So that good news. However, the phone doesn't seem to want to recognize these contacts. I had call history, text messages, whatsapp conversations and the phone numbers on these did not "revert" to show the contact names these numbers were associated with prior to my losing all my contacts. Right now all the calls still showed the numeric phone number. I had one of my contacts called me, I do not see the contact name showing up, only the 10 digit phone number. So these contacts from gmail are not recognized by the phone. I went into the "Contacts" app again, and if I am on the "People" tab I see all my contacts listed. If I go to the "Groups" tab I see a group called "Imported 1/14/14" and all the contacts are under there. Is this why these contacts are not recognized? Do I need to go to Manage Contacts on the phone, to export these contacts to the phone storage or SIM card before they are recognized? What am I doing wrong?