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Support alltel htc desire trouble

Discussion in 'Android Devices' started by scoutdad, May 31, 2011.

  1. scoutdad

    scoutdad Lurker
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    May 31, 2011
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    I have an htc desire through alltel. I took it in due to no signal ,no internet . nothing. its been a week and they say they are working on it. had it since feb. with no problems, they say its the phone but wont do anything . Any idea what the problem is ? alltel says its all of them (desires)
     

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  2. gpshslax

    gpshslax Well-Known Member
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    Biologist
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    That's BS. Unfortunately Alltel stores are pretty poor. Don't go to the store (which location out of curiousity) but instead call the support at 1-800-ALLTEL1 and go to tech support (prompts 3,3,1). This will get you regular tech support ... who will probably not be able to help you but after a bit a trouble shooting ask to be transfered to advanced tech support. These folks are much more knowledgeable and if they can figure it out should offer to send you a warrenty replacement (ask if they don't). It sound to me like you may have had the receiver fail and that should be covered as a defect (unless you got the phone wet or damaged it physically).
     
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