Received my new Eris on Feb. 5 and after going through phone support and a local Verizon store I found that the phone had already been activated by someone else. Obviously couldn't activate and must return the phone. Really frustrating having had a Nexus One for a week and half and returning it because of poor 3G coverage. It must have been sold and returned. Not good practice by Amazon. And to think I worried about a clean ESN when looking on eBay. Really getting lots of Android 'setting up' experience. Update: Contacted Amazon and they are sending another Eris w/overnight shipping and I have 30 days to return the original. I do a lot of business with Amazon and therefore this update should exonerate Amazon except for the bad ESN.