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android 4.3 on galaxy note 2 asks which sim service!

Discussion in 'Android Help' started by Android Question, Feb 13, 2014.

  1. Android Question

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    I am having problems with my note 2. I have only had it for a couple of weeks and it immediately downloaded 4.3 so I don't know what it was like before!
    The annoying thing is every time I turn the phone on from complete shut off it asks me to choose which sim service I want t mobile or virgin ( I'm in the UK) I can select cancel or ok. I have to choose I cannot ignore it.
    It makes no difference which I select, the phone always shows as being with t mobile which is my provider.
    Can anyone tell me if this is normal? It's really annoying! Any help would be much appreciated, I've already done a complete factory reset and that made no difference.
    Cheers, Andrew
     

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  2. Rukbat

    Rukbat Android Expert
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    Jan 16, 2012
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    It's new, so it's under warranty. Bring it into TMobile and ask them to reflash it (back to 4.2 if necessary) or fix it or exchange it. This isn't normal behavior.
     

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