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Android Device Manager : How-to

Discussion in 'Android Lounge' started by Mayhem, Aug 7, 2013.

  1. Mayhem

    Mayhem Android Expert
    Thread Starter

    So ADM is officially "out" but reading on another site, there were a lot of people having issues. I thought I'd be proactive and post something about how to get it to even show up.

    There are two things that you need to check -

    (1) In "Settings", "Security", "Device Administrators" - be sure to allow "Android Device Manager".

    (2) Go to "Apps" and find "Google Settings". In there click on "Android Device Manager" and make sure that at least "Remotely locate this device" is checked. Check "Allow remote factory reset" if you want to be able to wipe the device remotely if you lose it.

    Here's the issue I had : Android Device Manager didn't show in Google Settings. So I opened Settings and scrolled down to Google Play Services. I cleared the cache and rebooted. Once my Thunderbolt got back up, ADM showed in Google Settings (both options were already checked btw).

    My next issue was that the website still isn't showing my phone. According to this page, you:

    (1) Go into Google Settings, Android Device Manager and un-check the option for remote reset.
    (2) Then you go to Settings, Google Play Services and Clear Data.
    (3) Then you re-enable remote wipe, reboot the phone and wait 5 minutes.

    (4) If the above steps do not work for you, go back to ADM and uncheck both options (locate and remote wipe), then repeat steps 2 and 3. On step (3), locate may already be checked after clearing data.

    Go to https://www.google.com/android/devicemanager and your device should be displayed

    Note: Google Play Services has to be v3.2.25 or higher
     

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    Tattycakes, Atma, Crashdamage and 4 others like this.
  2. SiempreTuna

    SiempreTuna Android Expert

    Hmmm .. bit pants: went through all the steps you described (thanks - very useful!) and android/devicemanager still can't find my phone :(

    Coincidentally (I guess), I just got an update for Maps, installed that and it finds my location no problem .. :thinking: I am seeing the icon for my GPS searching - surely ADM doesn't require a GPS location? That would mean it wouldn't work if the phone was indoors!
     
  3. Mayhem

    Mayhem Android Expert
    Thread Starter

    ADM uses GPS for one of it's functions - locate device.

    I've been having performance issues with my phone, so I'm planning on doing a master reset this weekend and we'll see if that fixes it.

    In the meantime, I posted on their G+ page that it wasn't working for me. If I get any response and get it working before I do a reset I'll update this thread. If I get it working after the reset, I'll post back here and let everyone know.
     
    SiempreTuna likes this.
  4. SiempreTuna

    SiempreTuna Android Expert

    I just reported is as an Android bug. Which I'm sure will be completely ignored. If you do get a response from your query, I'd be very grateful to hear it :D

    If the service needs GPS to locate the phone, then it is officially worse than useless: thieves have to ensure they're holding the phone outside, with a clear view of half a dozen satellites, before the phone can be wiped? Purrlease!
     
  5. Mayhem

    Mayhem Android Expert
    Thread Starter

    I'm not sure what the issue is with GPS on your device - mine works indoors, everywhere except in the cafe at my office for some reason. I can't even get a single bar on my phone while down there. But then again, no one can so..
     
  6. Atma

    Atma Extreme Android User


    Thanks, that worked. :)
     
  7. wibbly

    wibbly Member

    That page and 7 steps worked for me too. :)
     
  8. tange1

    tange1 Lurker

    I'm having the same issue you describe but i also can't ring the device. Android device manager also tells me the device was "last used 8/5/2013". It
     
  9. Mayhem

    Mayhem Android Expert
    Thread Starter

    UPDATE: Got it working on my Thunderbolt. I've updated the original post. Step 4 is what I had to do. I'd tried steps 1-3 multiple times with no success.
     
  10. davidrusk

    davidrusk Lurker

    It works ok except for the ring for 5 minutes part. It rings once and that's it. I'm wondering if it's working as advertised for others.
     
  11. Stuntman

    Stuntman Android Expert

    It works fine on my Galaxy S3 (JB) and my Asus Transformer (ICS). On my Desire Z (GB), it only shows the location. It does not ring.
     
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