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General Android File Transfer not working on mac

Discussion in 'Android Devices' started by Roy Stevens, Mar 16, 2016.

  1. Roy Stevens

    Roy Stevens Lurker
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    Mar 9, 2016
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    Hi,
    I installed Android File Transfer on my MacBook Pro. The first time I used it, I was able to transfer some files but I kept getting this window saying, "

    Can’t access device storage
    If your device’s screen is locked, disconnect its usb cable, unlock your screen, and then reconnect the usb cable."

    Since then, I just get the message.

    Any ideas?

    best
    rkevins
     

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  2. rurocking

    rurocking Newbie
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    Dec 28, 2011
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    Senior Software Engineer
    Kitchener, ON Canada
    Connect the phone to your Mac and once connected pull down the notification. You should have a series of choices on how you want to handle your USB connection.
     

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