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Discussion in 'Android Help' started by Android Question, Apr 27, 2016.

  1. Android Question

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    I have an Alcatel DL 700 Digicel phone. A couple weeks ago when i was powering it up, i realized it was stuck on the screen just before its about to go to the screen with the password. And it just stops on the screen with Digicel on it. I've tried to hold the volume
    button (up and down) to get the screen with factory reset
    but the screen just goes black. My phone also has malware, it's under control but still there. Any help, suggestions?
     

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  2. lunatic59

    lunatic59 Moderati ergo sum
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    Jun 12, 2010
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    If you've got malware, I'd recommend a factory reset.

    Here's a video that shows you how to do it.



    A reset will wipe your user data so I hope you've got backups of your important information.
     

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