Android OTT TV Box model CSA93


Just got this Box as a gift just two weeks ago, brand new. All of a sudden volume stopped working and couldn't figure it out so we did a simple reboot. Then it kept going to mbox screen and caused more problems so we did the factory reset/wipe data and now it's even worse. It restarts constantly, I try to go to setting and says it stopped working, try to go to browser and that stops working, keep getting every thing from launcher stopped working to media not working, everything now working. Nothing is running correctly and all the kodi with add ons are completely gone from the Box. Please tell me there's some way to fix this Box.