Help Android pre-installed app E-mail is not working properly

[Zdenek]

Hi,
i configured E-mail (version 4.1) apps on my mobile with Android and everthing looks good until i would open received message in inbox. I obtain error message: "Application E-mail is not working anymore" and it is closed. So i am not able to read any message. I tried to clear cache and application data but without result. Thanks for help!

 

[Crashdamage]

What is your device? Are you using the Gmail app or the regular email app? What email account(s) are you using? Is it correct that the email app will open but then displays the error when attempting to open any email?

 

[Zdenek]

What is your device? Are you using the Gmail app or the regular email app? What email account(s) are you using? Is it correct that the email app will open but then displays the error when attempting to open any email?

Hi,
my device is smartphone Lenovo S720i. I use regular E-mail application which was there already installed. I configured email account for email.cz but i tried gmail.com as well - i think this is not the reason.
Thanks

 

[Keith Smith]

My email app says to use the gmail one. I have a Nexus 4 on 5.0.1

 

[Zdenek]

I understand but i would use another then gmail account.

 

[Zdenek]

Hi,
my device is smartphone Lenovo S720i. I use regular E-mail application which was there already installed. I configured email account for email.cz but i tried gmail.com as well - i think this is not the reason.
Thanks

Yes, it is correct - the error message occurs when attempting to open particular message. After that app is closed.

 

[Crashdamage]

Yes, it is correct - the error message occurs when attempting to open particular message. After that app is closed.

So just to be sure I understand correctly, the problem only is with opening one particular email and otherwise email works OK?

 

[Zdenek]

So just to be sure I understand correctly, the problem only is with opening one particular email and otherwise email works OK?

Yes, that is correct. When I click on particular message in Inbox then this issue occurs. So i cannot see message content.

 

[Zdenek]

Yes, that is correct. When I click on particular message in Inbox then this issue occurs. So i cannot see message content.

I cannot open any message content - not only one message.

 

[Crashdamage]

If the problem occurs with just one particular email and everything is otherwise OK, then there's probably something wrong with the email itself, a corrupted file maybe, and nothing wrong with your device or email app. In that case, I wouldn't worry about it any more. If you really want to see the defective email, if you know who sent it you could ask them to resend and maybe a different copy will work.

 

[Zdenek]

If the problem occurs with just one particular email and everything is otherwise OK, then there's probably something wrong with the email itself, a corrupted file maybe, and nothing wrong with your device or email app. In that case, I wouldn't worry about it any more. If you really want to see the defective email, if you know who sent it you could ask them to resend and maybe a different copy will work.

No, this is problem with all messages. This is problem with applications, not with message content or account settings.

 

[Crashdamage]

Try going to Settings > Apps > Gmail > Clear cache.

 

[Mr. Lucky]

Since there is no specific sub-forum for the S720i, I'm moving this to Android Applications for more eyes on the topic.

 

[SelenaLee]

Did you tried to install another app and see whether it works, make sure it's the app problem or system problem.

 

[Zdenek]

Did you tried to install another app and see whether it works, make sure it's the app problem or system problem.

Yes, I did. K-9 mail works correctly. This is app issue I am sure.