so i recently made it to the 2nd round of an interview for a job where i would be tutoring older people on how to use new technology (anything from androids to pc software) in a 1 on 1 setting. the interviewer asked me a question that i had never thought about before. He asked me how i would find out what my clients would need to learn and told me that when i came back for the 2nd interview to bring my answer with me. so far i haven't come up with much other than asking to look at their phones, tablets, laptops, etc. and asking them questions about their troubles and goals with the specific products. anyone here have any other methods they would use for discerning what information someone would need?