First of all i would like to say hi to everybody, im a new android user and i would love that everyone that can help me could explain things very well otherwise i wont understand a thing xD Also, english is not my main language so mind the gramatic mistakes Now into the problem: My sister received a Xperia X10i from my father and it's all messed up... My dad is not the best person to use a smartphone so I need help fixing it up for her. Im used to my blackberry so my idea on what would be the best for the phone was: (im not sure if you can do this, im adapting the backberry procedure to android) -Wipe the phone to it's "paper weight" state: Completely remove software, clean the phone without leaving any piece of android. -Load updated os: Right now it's running os 1.6 (wich sucks) and whenever i try to root it i cant... it bugs out and the aplication stops (tried both rooting exploits) So i though that maybe loading os 2.3.3/the latest in the phone would fix that -Rooting: It's always good... -Flashing a custom rom -Wiping device again(? clean it, root it, and then load a custom os with OS4 or 3... , anywhy try to load the latest os possible so that it would run smooth/faster -Install everything with the changed rom... Can i do this? do you know how to fully hard clean the phone?