Sorry. Not really an answer, but an explanation.... I've had flip phones forever. Just got my first smart phone last week when I got this Commando from Verizon. Video messages cannot be sent from the phone via video messages or emails. Made many calls to customer support/tech support. found quite a few people who did not know what the heck they were talking about, but found one woman who actually researched it deeper. This phone was released with a glitch. it can't send a video message. Casio is currently working on a solution and will release a downloadable file to correct the issue. If anyone hears anything new concerning this issue, please post it here. Knowing that this is my first smart phone, this comment may not mean much.... I really like this phone.