LOL So, I went in and they looked up our family plan. Said contract wasn't up for another year on the main line, two on a secondary. I explained that was impossible, then said it distinctly online says we can do early upgrade. They kept fighting me on it. So, being the confrontational person I am... I purposely pissed off the girl working so she'd get rude. Then complained to her boss. They said to come back tomorrow and I can get two new DIs for 199 a piece and they'll give us a new contract. Seriously, I love Verizon's service, but however they jacked our accounts is silly. Still... One more day!