My phone just doesn't want to consistently make calls (audio problem - either i can't hear the other party or they can't hear me) and I am pretty sure it's my phone as I don't hear about that happening much here. It's gotten twice as bad since upgrading to 2.1. I hate the idea of a refurb but I might have no choice. Just wondering if I might still have a chance of getting a new handset. For those who have definitely gotten like-new handsets, what condition was it in? Thanks.