App data lost after updates

[brotherbain]

Reposted here from the lounge where I, in my noobiness, accidentally posted it:

1.) Model Number HTC One M8 (but you knew that)
2.) Firmware Version Android 6.0 (? I'm not seeing anything labeled firmware version, though the folder description claims it's in here)
3.) Baseband Version 4.0.u605761
4.) Kernel Version 3.4.0-perf-g8148707
5.) Build Number 6.20.502.5

I've had this device for a while and so far it's been fine. In the last couple weeks there have been two updates to the device that have caused Google Play Services, gmail, and the Play Store to stop working. After clearing their app data, the phone becomes stable again. However all of my apps with the exception of those that are just the mobile view of a web service lose their data.

It's incredibly frustrating to just lose years' worth of data, passwords, etc. because of some random update. I think it's HTC sense, but I can't confirm 100% that it's responsible. Has anyone else run into this? I love my device but I can't have it doing this from time to time whenever some system update is released. Just not cool.

 

[Shotgun84]

Sorry I'm not entirely sure what you mean. So you mean that if you clear those it clears data for Chrome browser?

 

[nixonsherrie]

Set the device internet and if this is not worked simply reset the device.

 

[Hadron]

What sort of updates are these? The M8 is 4.5 years old now, so it won't have received any system updates for a couple of years, but an app update shouldn't be able to do things like this (unless it's something very deep, like Play Services updates, but those happen silently without the user being notified).

 

[brotherbain]

@Shotgun84 to be more specific I'm signed out of everything but google, which is not too big of a problem, but more importantly any app that doesn't have a web service attached (Loop habit tracker, for example, or games that store locally) all are completely reset as if I had uninstalled and reinstalled them.

@Hadron the update seems to have been HTC sense, but I'm not 100% sure on that. Could be the flavor of Android I have loaded (AT&T). My UI has changed slightly, most notably the button to the right of home, which used to show all my open apps cascading but now shows them in a table view.