Hello all, first post and of course its because I am having an issue. I searched around and can not find anything related to this, forgive me if I missed it. I finally convinced my wife to move up from her 3 year old Razr, convinced her it would be great, cool apps, other smartphone functionality etc. It took 2 months to convince her but once she saw the eris she was sold. Sure enough first attempts to download apps - any apps and no luck. So we found facebook, select start download and get the message starting download and it just spins and spins but never downloads. I have poked around the manual, HTC's site, and I cant find anything that would appear to be causing the download blockage. I even started the download and let it go for two hours and nothing, still staying at starting download. Any advice would be appreciated. p.s. I have not attempted to download using wifi yet, that was going to be tonight but I would still like to be able to troubleshoot the standard method anyway even if wifi downloads are successful. Thanks in advance.