Help App is not getting listed in the google play store when going from Samsung S10 Android Phone


We are having this odd issue with our app "CyranoApp". This app has been in the google play store for almost 4 years now. But suddenly this app is having issues getting found and not getting downloaded on to Samsung S10 phones. We tried with multiple S10's and also did a factory reset of S10. Still the same issue. I also tried to update the removing the uses feature,Compatible-Screen tags in the manifest files and try to deploy to Google Play Store and I did an internal test by play store also having this error This App is no longer compatible with your device.. Still facing the same issue.