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App Problems With New SanDisk Card

Discussion in 'Android Help' started by Aprilneo, Jan 24, 2016.

  1. Aprilneo

    Aprilneo Newbie
    Thread Starter

    I was having so many 'not-enough-storage' issues with my LG Volt that I purchased a 32 GB card and installed it last night. I safely 'unmounted' and 'mounted' the card (twice actually) and downloaded Facebook and Instagram again then moved them to the card to save internal storage. The apps show up on my phone as before but when I try to access either all I get is a black screen on Facebook and a frozen screen on Instagram. After restarting my phone several times and deleting download data I still have the same problem. Should I uninstall and reinstall?

    I read this forum before and that's what made me finally join. I contacted Boost Mobile (my carrier) for help with a previous issue but they are useless. Basically told me to buy a new phone. Advice I read here helped me fix my previous problem so here I am permanently. HELP!! :specsdroid:

     


    #1 Aprilneo, Jan 24, 2016
    Last edited: Jan 24, 2016
  2. Best Answer:
    Post #5 by androidmachine, Jan 24, 2016 (3 points)

    1. Download the Forums for Android™ app!


      Download

       
  3. androidmachine

    androidmachine Android Enthusiast

    I have a couple of questions:

    Did you format the SD card?
    How did you move the apps to the SD card?
     
    scary alien likes this.
  4. Aprilneo

    Aprilneo Newbie
    Thread Starter

    I went to settings/apps and where it told me to move to SD card I did that.
     
  5. Aprilneo

    Aprilneo Newbie
    Thread Starter

    About formatting the card??? Don't think I did that but didn't know I had to.
     
  6. androidmachine

    androidmachine Android Enthusiast

    Yes, you generally need to format the SD card. You can do that with a laptop or a desktop that has a card reader. There may be apps that allow you to format the SD card also, but I don't know. I've always just used my computer. You want to format it fat32.
     
    scary alien likes this.
  7. Aprilneo

    Aprilneo Newbie
    Thread Starter

    Ok I am beyond frustrated. The more I try to fix this problem the worse it gets. I tried researching 'formatting the SD card' and did what I was instructed in a youtube video. (as I have no clue what fat32 is) Basically erased all the data on a brand new card which makes no sense at all to me. Mounted the card once again. I tried to install Facebook and Instagram and all I had was a moving blue line showing the progress that appears and just moves for ages and doesn't install anything. I left the Facebook app loading for an hour and the line just kept moving and nothing is loading.

    Checked my internet connection and it's fine. So I went to Play Store...Clicked clear cache and then clear data. Still won't upload anything. Still just a moving blue line with no % 'progress.' Went back, clicked force stop...still nothing. Nothing should be this difficult. All I want is to have my new SanDisk card work and to upload my previous apps again. There must be a simple way to do this.
     
  8. tube517

    tube517 Android Expert

    Where did you buy this sd card?
     
  9. Aprilneo

    Aprilneo Newbie
    Thread Starter

    I ordered it brand new from Amazon Prime.
     
  10. androidmachine

    androidmachine Android Enthusiast

    You're right, it should not be this difficult and I'm not sure why you are having this problem. I have a few more dumb questions. When you say upload, do you mean move to the SD card? Did you try unmounting and mounting the SD card again? What class is this SD card (it should be marked on the packaging somewhere)?
     
  11. androidmachine

    androidmachine Android Enthusiast

    Ok, I reread your post. You really can't install an app from the Play Store directly to the SD card. You have to install it in the device and then move it to the SD card as you did before.

    Other than that, I'm not sure why you are having a problem with the Play Store.
     
  12. Aprilneo

    Aprilneo Newbie
    Thread Starter

    I know that. :specsdroid: :goofydroid: I unmounted the card before I even started to try to upload FB and IG. I tried to just upload to the phone. Won't work. Then I tried to put my old card back in. Still won't work. I have never had any trouble uploading anything to the phone unless I got the message "not enough storage' which is why I bought the card in the first place. Up until yesterday when I put this new card in I never had these problems.
     

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  13. androidmachine

    androidmachine Android Enthusiast

    What happens if you try to download a random app from the Play Store? Are you able to do that? And then try to move it to the SD card?

    I'm trying to figure out if your problem is the SD card or the Play Store or both. Right now it's looking like both.
     
  14. androidmachine

    androidmachine Android Enthusiast

    By the way, you have a Class 4 card which should be adequate.
     
    Aprilneo likes this.
  15. Aprilneo

    Aprilneo Newbie
    Thread Starter

    I read on another site that a Volt won't handle a 64GB so I ordered this one and I read that a class 4 was good enough. I think I may have figured it out but won't know if everything is good until I re-mount that card. So fingers crossed...I turned off wifi and reset it on my phone with the password (could it really be that simple?) o_O and Facebook uploaded. Trying the other apps and my bank app too. *sigh* If it all goes to crap when I put the card back in then I'm just factory resetting it all. :mad: :maddroid:
     
  16. toptobottom

    toptobottom Android Enthusiast

    Apps can't be moved to an external SD card unless your phone is rooted. Even then you can have issues with your phone by doing so. If you're unfamiliar with rooting, you can turn your phone into a paperweight. Also, if you're low on memory capacity, you won't be able to install new Apps properly from the play store to the internal memory. You need to uninstall Apps that may not be important that you installed previously. Apps which were installed on your phone originally are not going to uninstall.

    Remember, the LG Volt does not have great capabilities and maybe that's why the person suggested that you get a new phone.

    This may help with your current 'not enough storage' issues.

    1. Clear application cache.

      Each application has a cache of temporary files that may be taking up memory.

      Try clearing the application cache from your larger applications to free up space.

      Continue to clear the cache on the rest of your apps.

      You may not be able to clear the cache for every application.

      Rarely, an application may not function as expected afterward.

      Be sure you clear only the application cache and not the application data.
      • If you clear the application data, you remove your personal settings and info such as login information and high scores.
      • If you clear the application cache, you don't remove your personal settings or information.


      1. Go to Settings.
      2. Scroll to Apps.
      3. Swipe to the All tab.
      4. Scroll/Select each large application.
      5. Tap Clear cache.
    2. Perform a soft reset.

      A soft reset deletes any temporary files and can potentially free up internal memory.
      1. Turn your phone off.
      2. Remove the battery. After 10 seconds, reinsert the battery.
      3. Turn your phone back on.
     
    zixxorb and Aprilneo like this.
  17. androidmachine

    androidmachine Android Enthusiast

    I'll admit that I'm rooted on all my devices, but I was under the impression that you don't have to be rooted to move apps to the SD card if you do so under Settings ---> Apps, at least for KitKat. I could be mistaken, though, because I'm rooted.

    @Aprilneo, how did it go?
     
  18. toptobottom

    toptobottom Android Enthusiast

    I've heard of others installing an App called Apps2SD on non-rooted phones but it still wouldn't move Apps successfully to the SD card.
     
  19. Xavier Black

    Xavier Black Android Expert

    Look, in first place you don't have to format your card if it doesn't ask you to..those sandisk ones are very good that don't need that..
    Question..did you uninstall the apps?(facebook & ig)..you mentioned you "deleted the download" but not sure if you refereed to the apps themselves...after you started having issues with the moving..that's what I would do..uninstall them and install them back..then reboot your phone..then after your phone starts again continue with the moving to the sd card..
    Also I wouldn't just rule out that your phone won't handle a bigger sd card..you see, I have a very old Galaxy §² and as we speak there's a 120GB sd card inside of it..even I was told by every one (including "experts") that my phone won't handle a bigger than 32gb..just saying, you know.
     
    Gmash, KOLIO and Aprilneo like this.
  20. androidmachine

    androidmachine Android Enthusiast

    You really have to be rooted to use Apps2SD.
     
  21. Xavier Black

    Xavier Black Android Expert

  22. Aprilneo

    Aprilneo Newbie
    Thread Starter

    Before I bought the new Sandisk card I had a cheap card with only 4GB so I was constantly clearing the cache on the apps I could clear. However, I had no problem moving Facebook, Instagram, and Messenger to the 4GB card to free up space on the phone. The apps worked fine (although a little slow) and it was my photos/videos which took up space until I began to autosave them to the cloud. Still I wanted more memory anyway. I have absolutely no games and even left Pandora off. Now I just uploaded all 3 apps (FB, IG, & messenger) just to the internal memory and made certain they're working fine on the phone WITHOUT the card installed. Worked perfect until just now when I tried to move the apps to the 32GB sandisk card. Only IG seems to be working correctly from the card. With FB all I get is a blue 'moving' F on a blue screen and it's just stalled there. With Messenger all I'm getting is a black screen.
     
  23. glc

    glc Android Enthusiast

    Install the "SD Insight" app and check to see if your SD card is real or counterfeit.
     
    KOLIO, Aprilneo and androidmachine like this.
  24. tube517

    tube517 Android Expert

    This. This. And this.

    Just because it says "Sandisk" and you bought it on Amazon, be very careful and check it as GLC said.

    Also, I would use the browser to use Facebook. The FB app is a memory hog. You'll save alot of space.
     
  25. mikedt

    mikedt 你好

    Was it supplied by Amazon themselves or a third-party vendor via Amazon? Sure the new SD is actually OK and not fake?
     
    tube517 likes this.
  26. Aprilneo

    Aprilneo Newbie
    Thread Starter

    @glc Just installed SD Insight and according to the app my card is genuine. @Xavier Black Yes I uninstalled all apps first. Rebooted the phone twice. Took out the battery, etc. Even cleared all data and logged in with my passwords again. I just moved all 3 apps back to my phone's internal memory and they are working wonderfully. The problem is when I move them to card. This makes no sense.
     
    philsam48 likes this.
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