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Apps are greyed out

Discussion in 'Android Devices' started by JaapKak, Dec 20, 2021.

  1. JaapKak

    JaapKak Lurker
    Thread Starter

    Hi friends,

    All apps on my Samsung tablet are suddenly greyed out and not usable. When I try to open them I get this message: "Cannot open this app. You do not have permission to perform this action." The tablet is company owned, has a Device Policy installed and only has 1 Google account configured.

    Can someone please help me?

    scr.jpeg
     


    #1 JaapKak, Dec 20, 2021

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  2. puppykickr

    puppykickr Android Expert

    Have you tried restarting (NOT resetting) the device?

    If it is a company device, do you need to log in to it?
     
    #2 puppykickr, Dec 20, 2021
    ocnbrze and Dannydet like this.
  3. JaapKak

    JaapKak Lurker
    Thread Starter

    Yes, I already have restarted the device. The icons were still greyed out.

    I've logged into the Google account while settings up the tablet for first use a few months ago.
     
    #3 JaapKak, Dec 20, 2021
  4. Deleted User

    Deleted User Guest

    ° deleted. Wrong thread.
     
    #4 Deleted User, Dec 20, 2021
    Last edited by a moderator: Dec 20, 2021
    puppykickr and Dannydet like this.
  5. puppykickr

    puppykickr Android Expert

    Have you tried logging out then back in to the Google account?
     
    #5 puppykickr, Dec 20, 2021
    ocnbrze and Dannydet like this.
  6. Dannydet

    Dannydet Extreme Android User

    Can you open the apps from within the app drawer instead?
     
    #6 Dannydet, Dec 20, 2021
    puppykickr and ocnbrze like this.
  7. Hadron

    Hadron Smoke me a kipper...
    VIP Member

    Are these apps installed to internal storage or moved to an sd card? If they are on a card then a problem with the card may produce this result.
     
    #7 Hadron, Dec 20, 2021
    puppykickr, Dannydet, PitCarver and 1 other person like this.
  8. JaapKak

    JaapKak Lurker
    Thread Starter

    That is not possible, since the device is company owned.
     
    #8 JaapKak, Dec 22, 2021
  9. JaapKak

    JaapKak Lurker
    Thread Starter

    The apps are installed on the internal storage. There is no SD card installed.
     
    #9 JaapKak, Dec 22, 2021
  10. Dannydet

    Dannydet Extreme Android User

     
    #10 Dannydet, Dec 22, 2021
  11. puppykickr

    puppykickr Android Expert

    Surely you can log out of Google.

    Settings
    Accounts
    Google

    Be sure that you have the credentials to get back in.

    Probably your best bet is to bring it back to work for a superior to mess with.
     
    #11 puppykickr, Dec 22, 2021
  12. JaapKak

    JaapKak Lurker
    Thread Starter

    It was also not possible to open any app via the app drawer. The only apps that worked were Settings and Play Store. Eventually the IT department resetted the device and of course everything is working again.
     
    #12 JaapKak, Dec 24, 2021
    Dannydet likes this.

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