Damn it. I just picked up my 4th eris today. All had trackball issues. The first one had more problems however. 2nd phone was bad out the box. This one worked great for 2 hours now it's junk too! I am so pissed I love this phone but I have issues with everyone! This is all in the period of 8 months. I don't have an upgrade for 16 months. Talk about shit! Sorry needed to vent. I guess I am going to have to call VZW and HTC tomorrow. I love this phone but the last thing I need is a phone that acts up all the time.