assurion saying not their claim, call vzw?!?

Yeah, that doesn't seem right .

When we were with VZW, we made several claims with Assurion, mostly for my daughter's phones (dog ate one (really) and at least one drop causing a cracked screen).

Didn't have a bit of an issue with either claim...

:dontknow:

 

Hi Boatman!

We’d be love to look into this for you. Typically we cover physical damage, loss and theft. Please email your name, mobile#, carrier name, your claim # and a contact# to socialmediateam@asurion.com. Let’s see if we can help get you up and running again!


Thanks!

Asurion Social Media Team
@AsurionCares
Welcome to Phoneclaim.com

 

Welcome to Android Forums.

It is great when a new problem solver shows up.

... Thom

 

If there is no evidence of physical damage, then it's a warranty issue, not an insurance issue. VZW will replace it for no cost.

 

It might be out of warranty if it's 1.5 years old, though (aren't they typically just 12 months :dontknow...

P.S., hello, fellow Hoosier! :wavey:

 

solution = throw phone in first river or lake you see, file a claim for a lost phone.

 

That's weird.

I dropped and cracked my screen 6 months into mine. But I had Geek Squad and they covered that.

Glad you're back in business

 

I bought a new note 4 and had to do many factory reset 's within a 3 month period Verizon sent me a refurbished 1... Why can't they just replace with a new 1 ,, it literally never saw the light of day ,left the store with case and screen protector. .......