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AT&T Exchange

Discussion in 'Android Devices' started by Surfer, Jul 29, 2010.

  1. Surfer

    Surfer Well-Known Member
    Thread Starter
    38

    Jul 16, 2010
    179
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    California
    Well my phone has been overheating a lot, and I am planning to return this. Does anybody know how this works? Like do I have to pay a fee? Or do I get a refurbished phone or what?
     

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  2. Fate0n3

    Fate0n3 Well-Known Member
    36

    Jul 21, 2010
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    36
    If it has been within ur 30 days take it back to the store and they will exchange it for a brand new. If they try and pull the send it back Samsung for warrenty repair throw a fit. LOL If it is within the 30 days there is NO fee at all.
     
  3. Surfer

    Surfer Well-Known Member
    Thread Starter
    38

    Jul 16, 2010
    179
    11
    38
    California
    Okay cool! I am just worried, what if I get a phone that is even MORE defective, i.e it randomly shuts off etc. Then do I have to pay a restocking fee if that happeened? That is the only thing preventing me from doing that!
     
  4. MarcMaiden

    MarcMaiden Well-Known Member
    113

    Jan 13, 2010
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    Bay Area, ca
    there is no such thing as warranty repair

    if its before the 30 days, they will switch it out

    if its after the 30 days, call 18003310500 - enter your phone number - hit 0 twice to get to an operator, have them transfer you to warranty and then hav them over night you a new one

     
  5. Surfer

    Surfer Well-Known Member
    Thread Starter
    38

    Jul 16, 2010
    179
    11
    38
    California
    But I am guessing I can only exchange it withing 30 days once?
     
  6. Joe777G

    Joe777G Member
    16

    Jul 18, 2010
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    You can exchange in the store the first 30 days then exchange by mail for the next 11 months. It has a 1 year manufactures warranty.

    1-800-801-1101 thats the number for insurance claims and warranty exchanges over 30 days, but before 1 year. Warranty exchanges never cost you.

    But yes in the first 30 days it is a one time exchange in store. If you had you to you could do an exchange by mail on day 31.
     
  7. Surfer

    Surfer Well-Known Member
    Thread Starter
    38

    Jul 16, 2010
    179
    11
    38
    California
    Okay thanks everyone! I think I am going to get a new captivate tomorrow... I just feel kinda bad because I invested about 20$ in body covers. Also, can I get all my paid apps again?
     

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