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[AT&T] Kies doesn't read my phone?

Discussion in 'Android Devices' started by thenerdgeek, Dec 26, 2013.

  1. thenerdgeek

    thenerdgeek Lurker
    Thread Starter

    Kies won't read my phone, I have the right kies software. I WAS rooted but the 4.3 erased it and kies won't read my phone before and after. Help? Thanks! :)
     


    #1 thenerdgeek, Dec 26, 2013

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  2. GTWalling

    GTWalling Android Expert

    Does the PC see the phone. It could be a driver problem. You may need to uninstall the drivers and reinstall them, with a reboot after uninstall and the reinstall.
     
    #2 GTWalling, Dec 26, 2013
  3. thenerdgeek

    thenerdgeek Lurker
    Thread Starter

    Yes the PC sees the phone, kies says it doesn't support my device/version, when it did when I was not rooted it would work perfectly.
     
    #3 thenerdgeek, Dec 26, 2013
  4. Deleted User

    Deleted User Guest

    When i rooted my phone, Kies also said that it didn't recognize my phone. I decided that i didn't recognize Kies, and deleted it. I've never looked back.:p
     
    #4 Deleted User, Dec 27, 2013
  5. GTWalling

    GTWalling Android Expert

    Which version of Kies do you have installed? I should be version 3.2.
     
    #5 GTWalling, Dec 28, 2013

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