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General AT&T Pre-order - shipping - received discussion thread

Discussion in 'Android Devices' started by james27007, Nov 4, 2012.

?

Where did you order your AT&T Note 2 from?

Poll closed Nov 14, 2012.
  1. AT&T Online

    80.6%
  2. Best Buy

    11.1%
  3. Amazon?

    0 vote(s)
    0.0%
  4. Other

    8.3%
  1. Rans0m00

    Rans0m00 Member
    16

    Oct 10, 2012
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    Also the site cant say its shipping on the 6th when its now the 7th... I guess tomorrow we will see if its just updating day to day.
     

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  2. james27007

    james27007 Look into my Eye
    Thread Starter
    183

    Mar 6, 2010
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    Travel and teaching for tech and automotive
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    I'm hoping this agent is wrong (becasue she responded to the last questions very quickly) and only going off the online website status, but here is the online conversation I just had with AT&T about 10 minutes ago. I apologize if this freaks anyone out, but this is not good news for me :(


     
  3. Elantric

    Elantric Well-Known Member
    53

    Oct 7, 2012
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    With AT&T - its Dealers and Best Buy first - pre-existing customers doing "pre-orders" last.

    Seems I'll have a better chance of getting a Note 2 sooner if I simply call my local AT&T store daily

    Then return or refuse shipment of the fedex package.

    The pre-orders are simply a ruse for AT&T management to gauge demand, and budget a forecast of future bulk orders.

    Thats my take on the situation.
     
  4. SamMax

    SamMax Well-Known Member
    343

    Dec 13, 2009
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    I'm cautiously confident some orders will ship today. If they send them 2nd day shipping then they will obviously be delivered on the 9th. Overnight folks should get theirs tomorrow.

    I think our best bet is to keep checking to see if they withdraw the money.
     
  5. Jceinc

    Jceinc Well-Known Member
    113

    Mar 29, 2010
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    This is frustrating
     
  6. SamMax

    SamMax Well-Known Member
    343

    Dec 13, 2009
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  7. outsmartbullet

    6

    Oct 29, 2012
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    I placed my pre-order on the 25th and have just received this from a chat CSR:

     
  8. Elantric

    Elantric Well-Known Member
    53

    Oct 7, 2012
    305
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    California
    thanks for the link

    Well - at least I discovered another forum I was not aware of before:
    Galaxy Note2 Forum
     
  9. Munnarg

    Munnarg Well-Known Member
    43

    May 2, 2010
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    Just got off the phone with Premier support and they're saying the phones are scheduled to SHIP on 9th, to be received by the 12th. I placed my order on 10/27, so if that's the case I'll be cancelling tomorrow and staying with Sprint. This experience has given me a taste of what AT&T's customer service is like, and I must say I'm extremely disappointed.
     
  10. SamMax

    SamMax Well-Known Member
    343

    Dec 13, 2009
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    I just called too (again) I was told they are on back order but they are still saying I will receive it on the 9th. Who knows what's going on because AT&T doesn't.

    I have tons of shipping experience from Amazon. If they really shipped on the 9th you would not receive it unil the 13th unless they overnighted every order.
     
  11. outsmartbullet

    6

    Oct 29, 2012
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    Also, for what it's worth my local store just said they physically have the phones but can't sell 'em till Friday. I think I'm just going to cancel my preorder.
     
    h1r0ll3r likes this.
  12. h1r0ll3r

    h1r0ll3r Well-Known Member
    63

    Dec 2, 2011
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    Not sure if these delays are good/bad thing for me. I opted not to preorder and will try and get one from an AT&T store on launch day. If AT&T is having issues with the preorders then I'm curious to know what impact that has on the retail supply? My initial guess is that I'll be having to wait a little longer to get my Note 2.
     
  13. Jsucool76

    Jsucool76 Well-Known Member
    36

    Nov 3, 2012
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    Maybe at&t is trying to pull the apple card. "We might have some in stock" when they have tons in store to build up hype.
     
  14. fcbfan408

    fcbfan408 Active Member
    16

    Sep 26, 2012
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    San Jose, CA
    Can your really cancel your pre-order? I didn't know that they would let you. If it can be done, I might do so and just pick mine up on Friday morning at a local AT&T store.
     
  15. SamMax

    SamMax Well-Known Member
    343

    Dec 13, 2009
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    Ok finally I feel I got to a competent supervisor. I was speaking with a rep I asked for his super and then I eventually asked for his supervisor.

    Here is what the 3rd level supervisor said, he said there was no backorder, he even said there's around 22,000 pre orders. He expects them to go out today but of course he continually repeated this is just estimated and it's a first come first serve. I mentioned 22,000 didn't seem high enough to warrant a backorder unless Samsung really screwed up and he agreed.
     
    jonmwood likes this.
  16. jonmwood

    jonmwood Well-Known Member
    16

    Sep 18, 2012
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    Good digging!!!!! let's hope they go out today..
     
  17. Jsucool76

    Jsucool76 Well-Known Member
    36

    Nov 3, 2012
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    Just got this from a CSR in customer care:...

    "I have located the order. I do apologize; however, I see that we have sold out of the device and are waiting for additional inventory. I am sorry about that. Unfortunately, we do not have an anticipated delivery date as inventory levels vary from day-to-day. You will receive an e-mail from us when your item has shipped."

    When asked if I could cancel the order to pick up in store if I do not receive it by friday the CSR responded with....

    "I understand your concern. You are welcome to call in to have the order cancelled, so that you can purchase the device in the store. To have the order cancelled, you may contact one of our Product Specialists on 866-267-4510, 8:00 AM - Midnight Eastern Time, 7 days a week. "
     
  18. SamMax

    SamMax Well-Known Member
    343

    Dec 13, 2009
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    well you know they can't be sold out if on ones received any.

    A rep said to me they will see no inventory because it technically hasn't launched yet.
     
  19. tineras

    tineras New Member
    5

    Nov 7, 2012
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    If it is helpful to anyone, here is a chat reply I just got (11/7 @ 1:05 eastern).

    I have no idea if there is any truth to it. I have had my fair share of nonsense from some of these reps, but I thought I'd post anyway.
     
  20. Elantric

    Elantric Well-Known Member
    53

    Oct 7, 2012
    305
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    California
  21. Elantric

    Elantric Well-Known Member
    53

    Oct 7, 2012
    305
    79
    53
    Male
    California
    I had a short conversation today with the manager of my local AT&T Store (Central California Coast /San Luis Obispo)

    They said they are expected to get a 1st batch of Galaxy Note 2's later this week. They did confirm nothing has arrived yet and nothing is in "hidden stock - to only be released Nov 9."


    The positive piece of news is that I got a confirmation that AT&T will email each of us with pre-orders a FEDEX Shipment Tracking Number immediately when the phone leaves the Texas Warehouse.

    So I'll try to calm down, and hopeully in 24 hours I'll have a tracking number from AT&T in my inbox.
     
  22. k3Ck

    k3Ck Well-Known Member
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    Apr 25, 2011
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    I think the bottom line here is no one knows wtf is going on.

    The End.
     
  23. Jsucool76

    Jsucool76 Well-Known Member
    36

    Nov 3, 2012
    105
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    Welcome to AT&T....
     
  24. jonmwood

    jonmwood Well-Known Member
    16

    Sep 18, 2012
    67
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    lololol
     
  25. k3Ck

    k3Ck Well-Known Member
    43

    Apr 25, 2011
    186
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    Slacker
    NJ
    I've been a customer for 10 years and never had any problems like this. Hopefully with some luck they ship today like it says on the site...

    :(
     

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