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Support AT&T "system update" FAILED

Discussion in 'Android Devices' started by saintdanbert, Aug 24, 2011.

  1. saintdanbert

    saintdanbert Well-Known Member
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    Oct 26, 2010
    157
    3
    36
    writer, educator, adult trainer
    Austin, TX USA
    On Tuesday, 23 August, my Inspire showed a notifier saying, "System Update Available". After a little research, I learned it was the much awaited v2.3 release.

    I did the backup and make safe dance and sat down to install the update.
    Tap-tap, click, whir and the update looked like it was finished.
    I carefully turned the phone off, waited briefly, and turned the phone on.
    Blink,whir and the phone presented a locked desktop. Instead of the straight time-date bar across the screen it was now a rainbow-curved arc. With great anticipation, I swiped to unlock. Viola! There was my home page.

    SADNESS -- After a few seconds, I get an error dialog box.
    Code (Text):
    1.  
    2. Sorry!
    3. com.android.phone has stopped unexpectedly.
    4. Please tell HTC about this problem.
    5. [B]{Force Quit}     {Tell HTC}[/B]
    6.  
    Pressing either button removes the dialog, but it reappears after a few seconds. The phone appears to be running based on the screen behind the dialog box, but the error dialog is modal and does not permit phone use. In addition, the phone reports "no service" on the status bar and the lock screen.

    Aside -- I would love to know what "com.android.phone" does as an application of service on the phone.

    AT&T support sent me to HTC support.
    HTC support had me tinker without results and then perform a hard reset.
    Code (Text):
    1.  
    2. 1. power off the phone
    3. 2. press-hold the volume-down button for at least 13 seconds
    4. 3. after the wait and while holding the volume-down button,
    5.     press-hold the power button
    6. 4. wait for a screen to appear
    7. 5. use the volume buttons to navigate the menu
    8. 6. press power to select "factory reset"
    9.  
    After the reset, the dialog box continued to appear.
    HTC Support referred me to Warranty Service.
    HTC would "repair the phone" once I shipped it to them.
    AT&T will ship a replacement phone by Priority Mail ($14 please).

    ... and so I wait.

    Zzzzzzzzz,
    ~~~ 0;-Dan
     

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  2. saintdanbert

    saintdanbert Well-Known Member
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    Oct 26, 2010
    157
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    writer, educator, adult trainer
    Austin, TX USA
    ... Follow-up ..

    Apparently, there are several threads about "com.android.phone" errors.
    I don't know how to link this thread to them or them here. I write to let you know they exist.

    One "solution" involved various SIM card issues. I tried a factory reset without an installed SIM card. There was no change in symptom.

    On the AT&T pages, they announce the update and provide a download link. A few posts later, they announce the update as "over the air" only and refer to the software a "maintenance". Does this mean that there are fixes to troubles in the download file, or do they use "maintenance" as a generic term for different software?

    One "solution" suggested that you re-flash the software. I'm not clear how to do that in my situation.

    On "solution" re-loaded the previous edition of the software. Where might I find that flash-file to load? I was running v2.2.x prior to the update errors.

    Thanks,
    ~~~ 0;-Dan
     
  3. saintdanbert

    saintdanbert Well-Known Member
    Thread Starter
    Rank:
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    Points:
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    Oct 26, 2010
    157
    3
    36
    writer, educator, adult trainer
    Austin, TX USA
    I got a replacement phone through AT&T Warranty Services.

    I asked the question, got an answer, answer was wrong:
    The replacement phone did not have the "system update" applied before it was shipped.

    After doing the new, phone setup, I applied the update and started configuration of the replacement phone.

    Phone would not properly sync with Google Calendar.
    The only way to re-do whatever you tell the phone during Setup app is to hard reset the phone. Bah!!

    I did the hard reset. Now the phone syncs with Google Calendar.

    NEXT STOP: sorting the mess that is my copy->sync->reset ->setup->copy->sync ->new phone ... Address Book. I now have multiple copies of multiple copies of contacts ... a royale mess.

    Come back later ... same Bat-time, same Bat-channel ... for:
    "Borked Book Mumbles" or "How I unscrambled my Address book."
    Suggestions...

    Thanks in advance
    ~~~ 0;-Dan
     

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