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Support ATT problems

Discussion in 'Android Devices' started by davidgoerndt66, Feb 1, 2012.

  1. davidgoerndt66

    davidgoerndt66 Well-Known Member
    Thread Starter

    Dec 10, 2011
    My carrier is ATT and, up until last week, I was having no problems accessing the MyATT website to check usage and pay my bill. Then, last Thursday I was unable to log into the web site after installing MyATT app on my phone. No amount of tech support was able to resolve the problem. I changed my access ID and password and that allowed me to log in, but not view my account. Apparently, changing the access ID created a secondary account that needed to be linked to the primary account(which I couldn't access!), when I tried to link the new ID to my phone I got an error, that number is already linked to my ID. Fast forward to today, apparently ATT has instituted a new system which none of the tech people have been trained on so no one could help fix the problem. After multiple temp passwords were sent and none worked I finally asked tech support if they could simply delete the primary account info and use my new access ID as the primary. That fixed the problem.
    I think the app overwrites the web site info stored in their database. It's all fixed now,, but it took nearly a week to fix it. BEWARE!


    Midiman likes this.
  2. Midiman

    Midiman Well-Known Member

    Jan 1, 2012
    Professional musician, photographer, computer prog
    Upstate, NY
    Thanks for the heads up. I have unlimited data and there are other ways to monitor my usage of various features. My contact list came loaded with AT&T numbers. And... they can wait till I get home on my laptop for any payments.

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