Help Authentication error when trying to update device firmware

[ehawk416]

I'm trying to see if there's an update to my firmware, and I try it but it says authentication error. My LG Tribute is unactived, I currently do not have a plan chosen. I have had this phone for about a year, and I haven't tried updating it until now. I can update the software. It won't work either for update for profile, uicc, or prl.

 

[daffyducknj]

Your phone has to be active on Virgin Mobile before updating the profile, uicc or prl. Otherwise, it's just another wifi device.

 

[Dannydet]

Yep. Gotta be active in order to update